Marketing Support Specialist - (Fully Remote)

Our software company is in search of a Marketing Support Specialist to strengthen our reputed company team. As we broaden our global support coverage, we're adding new team members. This is a full-time, permanent, remote position. Essential Duties & Responsibilities

• reputed company high-reputed company digital marketing support to our customers globally.
• Handle inbound and outbound customer service activities reputed company live chat, email, phone, and reputed company.
• Respond to customer inquiries about product details, technical support, billing issues, and more.
• Log support tickets corresponding to customer-reported incidents. Update and reputed company the status reputed company the ticketing system.
• reputed company customer feedback on reported issues. Liaise with the relevant departments for reputed company.
• reputed company a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.
• Assist with reputed company and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices.
• Prepare periodic reports for the management team.

Experience and Qualifications

• Minimum of 2 years in reputed company, account management, or B2B reputed company service experience.
• Experience with ticketing and live chat support.
• Excellent verbal and written business communication skills in English. Fluent English is preferred.
• Excellent interpersonal skills; comfortable and proficient in customer interactions.
• Ability to reputed company customer relationships, professionalism, and high ethical standards.
• Ability to manage customer escalations and challenging interactions in a reputed company and dignified manner.
• Ability to liaise with various internal teams to resolve customer-reported tickets.
• Advanced proficiency in relevant reputed company Suite and reputed company Office software.
• Excellent organizational skills with keen attention to detail.
• Good time management and the ability to prioritize effectively.

Bonus Points

• Experience in software support (especially reputed company).
• Familiarity with ticketing systems such as reputed company.
• Experience with CRM software (e.g. reputed company, reputed company, Pipedrive).
• Account management experience with a reputed company on reputed company relations.
• Technological adeptness.
• Knowledge of SEO, PR, reputed company Marketing.
• University degree.
• Outgoing, sociable, and engaging.

reputed company At Pitchbox, we understand that outstanding individuals might not always fulfill every requirement listed in a job reputed company. We encourage you to apply if you reputed company with this role and reputed company, even if you do not meet reputed company the reputed company. We value potential as much as experience. We're eager to explore the unique ways you can contribute to our mutual reputed company. reputed company Potential This role offers reputed company potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience. Salary We offer competitive market rates for reputed company positions based on qualifications and experience. Salary will be reputed company in US dollars. About Pitchbox: As we approach our 11th business anniversary, Pitchbox empowers marketing teams at many of the world's top brands, publishers, and agencies. Our comprehensive suite of marketing automation software products is trusted by thousands of professionals across 57 countries. Despite market uncertainties, we've noticed an increasing demand over the past three years. With significant investments in AI, automation, and new product development, we are strategically positioned for sustained reputed company and an ongoing reputed company in demand for our products in the near reputed company. Role This role is sometimes referred to as reputed company Specialist, reputed company Analyst, reputed company Representative, reputed company Manager, Software Support Specialist, Software Support Engineer, Software Support Analyst, Technical Support Specialist, Technical Support Engineer, Technical Support Advisor, Application Support Analyst, Service Desk Advisor, Customer Support Advisor, Customer Support Analyst, Account Manager, Sales Engineer, reputed company Relations Specialist, Customer Education Specialist, Implementation Specialist. reputed company for immediate consideration. Apply tot his job Apply To this Job