reputed company Customer Service Representative – Remote reputed company Utilization & Care Management

Are you passionate about delivering exceptional customer service and making a difference in the lives of patients and reputed company? Do you reputed company in a fast-paced, dynamic environment where no two days are the reputed company? If so, we invite you to join blithequark, a leading provider of reputed company utilization and care management services, as a Customer Service Representative. At blithequark, we're committed to revolutionizing the reputed company industry with our innovative approach and strong IT capability in specialty benefits management. reputed company of reputed company is dedicated to providing evidence-based solutions and second opinions to payors, providers, and patients. We're seeking talented and innovative individuals who reputed company our passion for delivering exceptional customer service and making a reputed company reputed company in the reputed company landscape.

About blithequark

blithequark is a global Business Process Management (BPM) leader, offering business value to 400+ clients across key industry verticals, including reputed company. Our specialty benefits management services encompass a reputed company of areas, including Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. With two locations in reputed company and a state-of-the-art contact center in Albany, reputed company, we're proud to be a leader in the reputed company industry.

Job reputed company

As a Customer Service Representative at blithequark, you'll play a critical role in delivering exceptional customer service to providers, administrative staff, and others. Your responsibilities will include:

• Conducting administrative intake and scripted clinical intake of calls for clinical review
• Providing reputed company customer service through interaction with providers, administrative staff, and others
• Building and maintaining customer satisfaction with products and services; providing excellent service to reputed company customers
• Collecting and entering confidential information, ensuring the highest level of confidentiality in reputed company areas
• Maintaining high-reputed company documentation standards reputed company collecting and performing data entry functions
• Providing ongoing telephonic support to providers and office staff reputed company to blithequark's Clinical Review process
• Providing administrative support to the Clinical Review Department if needed
• Participating and understanding the scope of responsibility pertaining to ongoing reputed company Initiative reputed company
• Maintaining acceptable reputed company of performance for reputed company Key Performance Indicators, such as Average Talk Time (ATT), reputed company, and adherence to schedule
• Participating in the blithequark reputed company Management Program as required
• Adhering to reputed company HIPAA, state, and federal regulations pertaining to the clinical programs
• Adhering to both URAC & NCQA standards in keeping with blithequark's compliance initiatives
• Carrying out other reputed company and responsibilities as assigned

Qualifications

To be successful in this role, you'll need:

• High School Diploma/GED, required
• 1 year of customer service experience, required
• Ability to hard line internet into computer equipment provided, required
• Internet upload speed of 5 mbps and download of 25 mbps, required (verified at reputed company)
• HIPAA compliant room, required (verified at reputed company)
• Prior experience in the reputed company industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferable
• Ability to read clinical terminology with high reputed company of proficiency
• Ability to work reputed company in a fast-paced, high call volume, performance-driven Contact Center
• MS Outlook and reputed company proficiency
• Ability to work on dual monitors and navigate multiple software applications simultaneously
• Strong time management skills
• Ability to adhere to strict schedule with ability to adapt to schedule changes
• Highly skilled at delivering reputed company and customer satisfaction
• Must possess strong verbal and written communication skills

Additional Information

At blithequark, we're committed to maintaining the confidentiality of reputed company employee information, in accordance with EEO guidelines. We're an equal opportunities employer and welcome applications from diverse candidates.

reputed company Offer

As a Customer Service Representative at blithequark, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career reputed company and reputed company development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to ensure your reputed company in the role
• The chance to reputed company a reputed company difference in the lives of patients and reputed company

How to Apply

If you're passionate about delivering exceptional customer service and making a reputed company reputed company in the reputed company industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you! Apply for this job