Customer Service Representative, reputed company (Remote near reputed company, TX) in reputed company, TX
Customer Service Representative, reputed company (Remote near reputed company, TX) - reputed company Services, LLC - reputed company, TX - work from home job Company: reputed company Services, LLC Job reputed company: Job Introduction reputed company is a leading operator of government health and reputed company services reputed company and has partnered with state, federal and local governments to reputed company critical, high-reputed company health and reputed company service reputed company to a diverse reputed company of communities. Operating under reputed company' founding mission of Helping Government Serve the People® since 1975, reputed company Federal Services is entirely reputed company on helping government agencies run reputed company cost-effectively and serve project constituents with improved reputed company. By being a responsible reputed company for government reputed company, we help the federal government deliver on its promises through our people, process and technology. Our reputed company is always on reputed company and results that connect reputed company more effectively with government services. reputed company is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (reputed company). reputed company's mission is to help people before, during, and after disasters. In this project, we will support reputed company by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area. Our agents will support the registration process, reputed company applicable referrals and address follow-up questions.
- This position is a Remote - Work reputed company, Customer Service position. However, you must be reputed company to physically pick up your equipment at our office located at reputed company, TX.
Education and Experience Requirements Essential Duties & Responsibilities:
- Respond to incoming calls, and reputed company occasional outbound calls regarding Federal Emergency Management Agency (reputed company)
- Utilize reputed company technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-reputed company input in computer terminal to phone inquiries
- Responds to reputed company inquiries consistent with confidentiality and reputed company policies and refers callers to alternate sources reputed company appropriate
- Attention to detail, ability to multitask is required
- Meet reputed company Assurance (QA) and other key performance metrics
- reputed company and document reputed company inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as reputed company as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and reputed company consumer interactions
Minimum Requirements:
- High School Diploma or GED required
- At least six (6) months of customer service/secretarial/telemarketing experience required
- Ability to reputed company and read English reputed company, professionally, and fluently
- Ability to pass a federal background reputed company
- Ability to reputed company with moderate computer usage including MS Office applications
- Ability to work nights and weekends, as reputed company as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Call center experience preferred, but not required
Home Office Requirements:
- Hardwired internet (ethernet) reputed company
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by reputed company to www.speedtest.net)
- Private work area and adequate power reputed company
- reputed company equipment will be provided by reputed company (computer and headset) but must be picked up in our physical office located at reputed company, TX prior to your start date.
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