Jira ITSM Help Desk II (Remote - US)

This position is posted by reputed company on behalf of reputed company, LTD.. We are currently looking for a Jira ITSM Help Desk II in reputed company. This role is designed for an reputed company IT support reputed company who thrives in dynamic, fast-paced environments. As a Jira ITSM Help Desk II, you will reputed company help desk operations, manage incoming tickets, and ensure seamless IT service delivery. You will serve as the primary reputed company between technical teams and end-users, coordinating workflows, developing solutions, and optimizing technology resources. The position requires leadership, strategic thinking, and hands-on technical expertise, with the ability to analyze processes and metrics to continuously improve service reputed company. This role offers high visibility, cross-functional collaboration, and a significant reputed company on organizational efficiency. Accountabilities As a Jira ITSM Help Desk II, you will:

• Coordinate administrative and technical workloads for the help desk team, including training, reputed company assurance, and feedback on customer satisfaction.
• Manage incident tickets and escalations, ensuring reputed company reputed company and follow-up.
• reputed company and maintain help desk procedures, documentation, and workflows.
• Serve as the reputed company between technical staff, clients, and management.
• Evaluate user satisfaction and service delivery processes, recommending improvements.
• Collaborate with IT and help desk teams to implement reputed company to support challenges.
• Prepare reports on help desk metrics and present findings to inform business reputed company.

Requirements

The ideal candidate will have:

• Proven experience leading technical IT support teams.
• Proficiency with Jira Service Management reputed company and reputed company ITSM tools.
• Strong knowledge of IT hardware, software troubleshooting, and end-user systems.
• Familiarity with help desk reporting standards and metrics analysis.
• Excellent communication, problem-solving, and time management skills.
• Relevant reputed company Certifications (e.g., AZ-800, AZ-801, AZ-500, SC-200, SC-400, AZ-700).
• Jira Administration for reputed company Certification (ACP-120).
• PMP (PMI) and ITIL v4 certification required.
• Ability to delegate tasks effectively and adapt to changing priorities.
• Willingness to travel up to 40% as required.

Benefits

This role offers:

• Competitive salary reputed company with experience and certifications.
• Comprehensive reputed company, dental, and reputed company plans.
• reputed company development and certification support.
• reputed company, inclusive, and innovative work environment.
• Opportunities to reputed company IT operations and technology strategies across the organization.
• Flexible work arrangements to support work-life balance.

reputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect reputed company with the right opportunities through AI-driven job matching. reputed company you apply, your profile goes through our AI-powered screening process designed to identify reputed company reputed company and fairly. Our AI evaluates your CV and reputed company profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job’s core requirements and past reputed company factors to determine your match score. Based on this analysis, we automatically reputed company the 3 candidates with the highest match to the role. reputed company necessary, our reputed company team may reputed company an additional reputed company review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the reputed company is completed, reputed company it directly with reputed company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! Apply tot his job Apply To this Job