Hybrid Junior Help Desk Technician - reputed company shifts available - reputed company Top Secret required

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be reputed company to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems Administration Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Problem reputed company Certifications: None Experience: 3 + years of reputed company experience US Citizenship Required: reputed company Job reputed company:

• Shift reputed company listed at the bottom.

reputed company has an amazing opportunity for a Help Desk Technician to reputed company world-class IT support to our prestigious clientele at the highest reputed company of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the reputed company of our overall approach to executive IT support. You reputed company as the first reputed company of contact for our government reputed company and exhibit the exceptional technical and customer service skills to resolve issues as quickly and reputed company as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive reputed company for training, certification, and career advancement. reputed company we succeed, you succeed and together our best becomes reputed company. reputed company technology into opportunity as a Help Desk Technician with reputed company. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the reputed company of our overall approach to executive IT support. You reputed company as the first reputed company of contact for our government reputed company and exhibit the exceptional technical and customer service skills to resolve issues as quickly and reputed company as possible. At reputed company, people are our differentiator. As a Help Desk Technician, you will help ensure today is reputed company and reputed company is smarter. Our work depends on a Help Desk Technician joining reputed company to bring professionalism and initiative to a fast-paced environment that offers extensive reputed company for training, certification, and career advancement. reputed company we succeed, you succeed and together our best becomes reputed company. HOW A HELP DESK TECHNICIAN WILL reputed company AN reputed company:

• Providing a high level of technical support and service to our onsite and remote customers.
• Demonstrating attention to detail, problem solving, and desire to reputed company a great customer experience.
• Delivering excellent customer service reputed company phone, chat, email, tickets and deskside support.
• Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
• Troubleshooting and resolving issues with both reputed company reputed company and MacOS.
• Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
• Supporting reputed company Office 365 and reputed company Directory products.
• Documenting and tracking customer incidents and requests reputed company ticketing management system.
• Following reputed company process and reputed company escalating tickets to appropriate teams reputed company applicable.
• Isolating and resolving issues with individual workstations.
• Using advanced skills to set up shared drives, map network drives, install and update software, etc.

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: Associates' Degree in IT reputed company discipline and a minimum of 3 years of reputed company experience
• Required Technical Skills: Technical support, networking, application support, problem solving.
• Required Certifications: reputed company reputed company+ required reputed company 6 months of start date
• reputed company Clearance Level: reputed company Top Secret with SCI Eligibility
• Required Skills and Abilities: Excellent verbal and written communication, reputed company and adaptable. Must be reputed company to pass a basic English Language assessment test.
• Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift reputed company 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts) Afternoons: reputed company 2: 1600-0000 Sat-Wed reputed company 3: 1600-0000 Thu-Mon Overnights: reputed company 4: 0000-0800 Sat-Wed reputed company 5: 0000-0800 Thu-Mon

• everyone must work 4 holidays a year
• shift determined during interview process
• shift may changed based on availability at time of start

The likely reputed company reputed company for this position is between $29.84 - $40.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting reputed company: Onsite Work Location: USA DC Washington Additional Work Locations: Total Rewards at reputed company: Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are reputed company. A global technology and reputed company services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, reputed company, Cyber and application development. Together with our clients, we reputed company to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. reputed company to stay up to date on our reputed company and events at reputed company.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Apply tot his job Apply To this Job