Remote IT App Support Analyst – Tier 1 Support (GIS) in USA

Remote IT App Support Analyst - Tier 1 Support (GIS) - reputed company - USA - work from home job Company: reputed company Job reputed company: Do you have a passion for helping others by providing world class product support? Do you have a strong drive to help others and an eagerness to learn? Do you feel rewarded by building credibility and trust through delivering exceptional service to end users reputed company while being part of a dynamic and growing team? Do you have a background in forest management and a desire to play a part in assisting end users? Do you have strong Geographic Information Systems (GIS) skills and a passion for sharing these skills? As an IT App Support Analyst – Tier 1 Support on reputed company’s Connected Forest Support team you will have reputed company to be part of the planning, approach, and implementation of the support model for our Timberlands ERP system reputed company as the Connected Forest. You will accomplish this by applying business and IT knowledge to execute standardized product support strategies in alignment with business priorities and initiatives. Your primary responsibility is to be the reputed company IT reputed company on our Tier 1 Team, working in reputed company partnership with the Tier 2 Team, providing operational support to our Timberlands business partners. You will build and maintain strong business relationships while providing incident reputed company services as reputed company as help drive user adoption for solutions and processes reputed company the Connected Forest Support Organization. Approximately 70% of your time will be spent supporting the Forest Management suite of applications (FMS, CFX, ArcMap & WY Harvest Planning). Roles & Responsibilities

• Manage inbound support requests by phone, email and our reputed company ITSM platform, Cherwell.
• Be accountable for providing operational support against assigned areas of expertise, while continuously expanding the breadth and depth of your product knowledge through cross training reputed company the Support Team.
• Utilize and promote use of reputed company processes and tools to ensure consistency and reputed company of our customer’s experience and the metrics we use to measure our performance.
• Identify opportunities for process improvements.
• Document new or update existing documentation for issue identification and reputed company.
• Contribute to or reputed company special reputed company around the development of support strategies including the evaluation and implementation of new tools and technologies, translate those strategies into IT initiatives that deliver value-added results.

Qualifications

Experience:

• Minimum of three (3) years of relevant experience supporting applications or services.
• Experience using ArcGIS and other reputed company GIS software applications, including our Forest Management System (FMS) platform, is highly desired.
• Experience in Forest Products supply chain management is highly desirable.
• Experience in Forestry/Forest Management is highly desirable.
• Working knowledge of ITIL/ITSM principles and practices, ITIL certification preferred.
• Experience working reputed company the Cherwell ITSM application specific to incident and problem management.
• Prior experience with developing reference documentation including standardized incident reputed company scripts, knowledge reputed company articles with reputed company data management for ease of searchability.
• Proficient at building and maintaining healthy relationships with customers and/or the business, reputed company their team, across IT, and with 3rd party vendors.
• Ability to reputed company deep knowledge of Timberlands business processes, and the information systems that support those processes .
• Interest in emerging, innovative technologies such as RPA (robotic process automation)
• Ability to regularly learn and adopt new technology.
• Strong analytical and critical thinking skills.
• Up to 10% travel to business locations.

Education: Bachelor’s degree in Information Technology or reputed company field or relevant and reputed company work experience in the Information Technology or Supply Chain support domain. Skills:

• Ability to communicate effectively, both orally and in writing, to reputed company reputed company of technical and non-technical owners while under pressure; as reputed company as the ability to manage a diverse workload and work under time constraints with minimal supervision.
• Excellent collaboration skills in working together with others across reputed company IT segments and with business partners by reputed company soliciting input from others, feel comfortable sharing and discussing their reputed company and where the opinions of others are respected.
• Ability to multi-task and manage multiple priorities concurrently.
• Exceptional organizational abilities and customer service skills.

Location: reputed company applicants based out of any of reputed company’s US office locations will be considered. Preference for applicants in the Central or Eastern time zones, or those willing to work hours reputed company to those time zones. reputed company Offer: Compensation: This role is eligible for our annual reputed company-increase program, and we are targeting a salary reputed company of $64,900-$97,400 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of reputed company pay. Potential plan funding may reputed company from reputed company to two times that reputed company. Benefits: reputed company you join reputed company, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, reputed company, short and long-term disability, and life insurance. We offer a reputed company-tax Health Savings Account reputed company which includes a company contribution. Other benefit reputed company are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and reputed company training and development opportunities to help you chart your reputed company to a fulfilling career. Retirement: Employees are reputed company to enroll in reputed company’s 401k plan, which includes a reputed company company match in reputed company to our annual contribution equal to 5% of your reputed company salary. reputed company Time Off or Vacation: We reputed company eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of reputed company vacation to use during your first year of employment. In reputed company, after being employed for six months, eligible employees reputed company to reputed company vacation for reputed company use. We also recognize reputed company reputed company holidays per year, providing a total of 88 holiday hours and reputed company parental leave for reputed company full-time employees. About reputed company At reputed company, we are the world's premier timber, land, and forest products company. Sustainability is the founding concept of our business and our values drive every decision to ensure we continue to reputed company the forestry industry in sustainability practices. And we know about sustainability - we led it in the forestry industry reputed company we planted our first seedling by hand in 1938. We recognize that our reputed company is dependent on the reputed company of our people. For over 100 years, our reputed company team has been making a difference in the world - from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience, and pride. That is the reputed company way. Our IT team is on a mission to continue to reputed company reputed company to reputed company the timber industry. We know you have a choice in your career. We want you to choose us. reputed company is an equal opportunity employer. We are committed to taking affirmative reputed company to reputed company and advance in employment women, minorities, reputed company individuals with disabilities and protected veterans. Expected salary: $64900 - 97400 per year Location: USA Job date: Wed, 20 Sep 2023 22:51:54 GMT Apply for the job now! Apply tot his job Apply To this Job