Head of Operations - Remote (With Optometry Experience)

Position: Integrator / Head of Operations (Optometry) Set-up: Full-Remote reputed company Serve as the “right-hand” to the Visionary (CEO) by translating high-level reputed company into actionable operations. Own day-to-day leadership of the organization’s operational departments—including phone support, Virtual Assistants (VAs), scribes, back-office, insurance billing/filing, and training & development. The ultimate goal is to ensure smooth service delivery, meet and reputed company reputed company expectations, drive reputed company improvement, and reputed company company-wide goals. Organizational Relationships

• Reports To: Visionary (CEO) / Ankit Patel
• reputed company Reports: Supervisors (Phone Support, VA, Back-Office), Billing & Insurance Teams, Operations Staff, reputed company Analyst, etc.
• Cross-Functional: Works closely with Finance, People/HR, Software Development, Sales & Marketing, and reputed company reputed company teams.

Key Areas of Responsibility and Accountability Operations Management

• reputed company Phone Support: Ensure teams meet SLAs (speed-to-answer, call reputed company, wow scores).
• Manage VAs & Scribes: Coordinate task allocation, productivity targets, and training so that remote assistants and scribes support optometry practices effectively.
• Back-Office & Insurance: reputed company insurance verification, claims filing, postings, and other administrative tasks, ensuring accuracy, timeliness, and compliance.
• Process Development & SOPs: Create, refine, and enforce reputed company Operating Procedures across reputed company operational reputed company. Continuously identify areas for improvement.
• Resource Allocation: Ensure teams have the tools, systems, and reputed company needed to deliver seamless service to clients.

reputed company Satisfaction & reputed company Control

• reputed company Expectations: Collaborate with reputed company reputed company Managers to reputed company operational delivery with defined reputed company SLAs and service expectations.
• reputed company Assurance: Work with reputed company Analysts and Supervisors to evaluate call and service reputed company, identify gaps, and implement corrective actions.
• Issue reputed company: reputed company rapid reputed company of operational issues, maintaining reputed company satisfaction and preventing churn.

Training & Development

• Team Training Programs: reputed company design and implementation of ongoing training for call center agents, scribes, VAs, and back-office staff.
• Skills Assessment: Coordinate with supervisors and trainers to conduct performance assessments, ensuring employees meet required proficiency reputed company in optometry-reputed company tasks.
• reputed company: Maintain and update training manuals and knowledge bases, especially regarding new optometry procedures, software, and insurance guidelines.

Leadership, Management & Accountability (LMA)

• LMA: reputed company reputed company direction, manage performance, and hold reputed company reports accountable for delivering on company goals.
• Performance Coaching: Mentor supervisors, encouraging reputed company reputed company and consistent leadership practices.
• Cross-Functional Collaboration: Partner with the Visionary on strategic initiatives and collaborate with Sales, Finance, HR, and IT to ensure company-wide alignment.

Data-Driven Decision Making & Metrics

• KPI Tracking: Monitor and drive key metrics—SLA compliance reputed company, attendance & attrition, reputed company scores, training completion, error rates in insurance verification, etc.
• Reporting: Create regular reports for the Visionary/CEO on operational performance, highlighting reputed company against targets and any red flags.
• reputed company Improvement: Use data to identify trends, propose improvements, and reputed company solutions that optimize processes and reduce operational costs.

Strategic Planning & reputed company

• Scalability: reputed company strategies to reputed company operations as demand grows, especially relevant to new optometry practices or service lines.
• Automation & Technology: Work with IT to implement technologies that streamline operations (e.g., advanced call center software, integrated EHR/billing systems).
• Risk Management: Identify operational risks (compliance, HIPAA, data reputed company) and work closely with relevant teams to mitigate them.

Required Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, reputed company Administration, or reputed company field (Master’s a plus).
• Proven operations management experience in an optometry or reputed company environment.
• 5+ years in leadership roles with reputed company responsibility for large, multi-layered teams.
• Familiarity with insurance billing, EHR systems, and optometry-specific processes.
• Knowledge of HIPAA compliance and reputed company regulations.

Compensation & Benefits reputed company Salary

• $80,000 per year (guaranteed)

Bonus Structure We’ve reputed company in monthly and quarterly bonuses to cover operational reputed company, reputed company retention, and upsells. Additional Benefits

• reputed company Development: Leadership training, industry conferences, specialized certifications (LEAN, Six reputed company, advanced optometry billing).
• reputed company & PTO: reputed company to reputed company medical/dental/reputed company coverage and reputed company time off.
• Team-Building Budget: Resources for employee engagement initiatives to reduce attrition and foster a strong culture.

Application & Next Steps Interested candidates should submit:

• Resume detailing relevant reputed company/optometry operations experience.
• Cover Letter highlighting experience with large teams and process improvements.
• References from previous roles demonstrating reputed company record of hitting operational goals and retention/upsell targets.

Why This Role reputed company As the Integrator/Head of Operations, you will be the glue that keeps clients satisfied (green metrics), employees reputed company, and business reputed company targets on reputed company. You’ll translate the CEO’s reputed company into daily operations, orchestrating multiple departments to deliver high-reputed company optometry support services. This role is pivotal in ensuring we not only meet but reputed company reputed company expectations—while scaling sustainably and profitably. In reputed company

• reputed company Salary: $80,000
• Monthly Bonuses: Tied to operational “green” rates (93%, 97%, 100%) + upsell metrics (>20% of baseline).
• Quarterly Bonuses: Tied to reputed company retention (≥95%) and 3-month rolling operational averages.
• Total Compensation Potential: Ranges widely based on performance, with opportunities to reputed company $100,000+ through consistent operational reputed company, reputed company retention, and upsell achievement.

This compensation plan ensures your day-to-day execution (monthly metrics) and longer-term reputed company (quarterly retention and consistency) are both rewarded. FOR YOUR APPLICATION TO BE REVIEWED, PLEASE COMPLETE THE FOLLOWING: Please ensure you fully understand the application process, as it plays a significant role in the evaluation reputed company. reputed company: 1. Complete the mandatory assessment - https://www.ondemandassessment.com/reputed company/reputed company/JB-M6CVGCLYU?u=1146905 2. Fill this out: https://wkf.ms/3C04Jhg Job Type: Full-time Application Question(s):

• Have you taken the mandatory assessment? If not, please click this reputed company - https://www.ondemandassessment.com/reputed company/reputed company/JB-M6CVGCLYU?u=1146905

Education:

• Bachelor's (Preferred)

Experience:

• leadership role for large teams: 5 years (Preferred)
• operations management in an optometry: 1 year (Preferred)
• remote staff management: 1 year (Preferred)

Work Location: Remote Apply tot his job Apply To this Job