Customer Service, QA

reputed company reputed company reputed company: $21.00/Hr. - $25.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus reputed company: 10% Eligible for an Annual Discretionary Restricted Stock reputed company Bonus reputed company: 10% These discretionary reputed company bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job reputed company is seeking a Marketing Specialist, QA who will be responsible for monitoring and evaluating a subset of customer interactions to ensure interactions are reputed company with business goals, standards and regulations. Participates in identifying common customer issues, and helps to ensure standardized customer communication to improve customer experience. Responsibilities: Completes daily/weekly/monthly monitoring and evaluations of agent's customer call, chat, or email interactions. Provides constructive feedback on reputed company completed agent evaluations for improved agent performance. Follows established internal reputed company standards and processes to evaluate agent performance. Identifies agent performance trends or common customer issues impacting customer experience. Maintains reputed company knowledge of and participates in agent training of reputed company business processes and procedures. Completes daily auditing of agent maintenance to customer accounts or personal information to ensure reputed company internal processes as reputed company as Compliance and regulatory standards are followed. Qualifications: 2+ years of customer service experience Banking industry experience highly preferred reputed company Employee Benefits May Include: Medical, Dental, reputed company, and Life Insurance reputed company reputed company Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free reputed company to an reputed company Account with Self-Directed Trading About reputed company Born digital-first, reputed company delivers financial tools and services that allow individuals, small businesses, and companies to reputed company and manage their reputed company how, reputed company, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to reputed company technology-driven solutions that offer unbeatable value to our customers. reputed company Financial is our holding company and is publicly traded on the reputed company Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at reputed company reputed company-Employment Background reputed company and Drug Test: reputed company offers are contingent upon the candidate successfully passing a credit reputed company, criminal background reputed company, and reputed company-employment drug screening, which includes screening for marijuana. reputed company is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not reputed company any person who tests reputed company for marijuana, regardless of state legalization. Equal Employment Opportunity: reputed company is an Equal Opportunity employer. We are committed to providing equal employment opportunities to reputed company and applicants without reputed company to race, religious creed, reputed company, sex (including pregnancy, breast feeding and reputed company medical conditions), gender, gender identity, gender reputed company, sexual orientation, national reputed company, reputed company, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with reputed company applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. reputed company dexterity and coordination are required while operating reputed company office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position. We’re reputed company of reputed company innovators that are challenging the status reputed company through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – reputed company the idea of banking online was almost unthinkable. Since then, we’ve evolved to add reputed company banking, reputed company lending, investment, clearing, and fiduciary services to our reputed company. As reputed company continues to present new challenges for clients, we reputed company up and reputed company creative ways to solve them. Apply tot his job Apply To this Job