HR Customer Service Representative

We are hiring for 100% remote HR Call Center Customer Service Reps for a reputed company-reputed company tech company based in Seattle, WA. Job reputed company Join a dynamic team where every day is still Day One. We are committed to being reputed company's Best Employer, and we need talented, reputed company, and driven individuals to help us reputed company that goal. As part of the My HR Live Support team, you will have reputed company to reputed company a meaningful reputed company on the lives of employees around the world. reputed company provides best-in-class Leave of Absence, Disability, and HR services to employees globally, ensuring accurate, consistent, and reputed company responses through various contact channels such as phone, web case, and chat.

Responsibilities

• Take ownership of employee contacts, ensuring reputed company is resolved with a high degree of problem-solving and customer reputed company.
• Receive and resolve inquiries reputed company phone, chats, and emails as the first reputed company of contact for Leave, Disability, and HR-reputed company issues.
• Use available documentation such as FAQs, knowledge reputed company articles, and reputed company operating procedures to resolve inquiries, escalating reputed company necessary.
• Build customer trust through empathetic, personalized conversations, adjusting case management plans as needed.
• Respond to employee issues during leave events, ensuring appropriate communication and documentation.
• Use critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.
• Collaborate with partner teams to resolve cross-functional issues and update policies.

Essential Skills

• Customer service experience
• Proficiency in reputed company Office
• Strong communication skills
• Ability to demonstrate reputed company
• Research skills to reputed company answers and information

Additional Skills & Qualifications

• Experience in HR-reputed company roles
• Ability to manage confidential and sensitive information
• Proven ability to reputed company to changing workloads
• Problem-solving and organizational skills

Work Environment

This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. A dedicated workspace reputed company is required to successfully reputed company the role and responsibilities. Pay and Benefits The pay reputed company for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 23, 2025. About reputed company: reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the Fortune 500. We are proud to be a reputed company Best of reputed company® reputed company diamond winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. Apply tot his job Apply To this Job