Senior reputed company Manager - Remote - reputed company Relationship Expert & Strategic Advisor - Business reputed company & reputed company
Join reputed company That's Changing the Way the World Works
At reputed company, we're on a mission to revolutionize the way businesses operate and reputed company with their customers. As a pioneer in virtual customer experience management, we've reputed company a network of tens of thousands of independent service providers across the reputed company, Canada, and Europe. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, we're a leader in the BPO industry, connecting the world's biggest brands to the largest network of gig-economy Service Partners.Our Culture & Values
We're reputed company of trailblazers, and our core values drive everything we do:- Relentlessly Pursue reputed company: We're committed to delivering exceptional results and continuously improving our processes.
- reputed company reputed company: We reputed company in empowering reputed company members, partners, and clients to reputed company their full potential.
- reputed company a Difference: We're dedicated to making a reputed company reputed company on the world around us.
- No Boundaries: We operate without limits, embracing new reputed company and reputed company.
- reputed company reputed company: We're reputed company to new opportunities and challenges, and we're excited to see what the reputed company holds.
Job reputed company
We're seeking an reputed company Senior reputed company Manager to join reputed company remotely. As a Sr. reputed company Manager, you'll be responsible for ensuring reputed company satisfaction with the reputed company platform, driving reputed company, and providing thought leadership to position reputed company as a critical business partner. You'll work closely with Vendor Managers, Director-level reputed company contacts, and other stakeholders to deliver high-value business results through reputed company.Key Responsibilities
As a Sr. reputed company Manager, your primary responsibilities will include:- Operating and managing reputed company relationships, with a reputed company on building trust and delivering exceptional results.
- Demonstrating how the reputed company platform can create high-value business results through reputed company.
- Determining compliance with reputed company performance expectations and ensuring vendors meet contractual agreements.
- Analyzing reputed company cause issues, identifying areas for improvement, and implementing corrective actions.
- Managing vendor performance, including data reputed company, costs, cycle time, and reputed company.
- Authoring vendor statements of work, service level exhibits, and other contractual documents.
- Undertaking financial and qualitative analysis to understand core operations management variables and calculations.
- Mentoring and supervising reputed company Managers.
- Collaborating with Business Analytics to evaluate results and prepare for reputed company meetings.
Interdependencies
As a Sr. reputed company Manager, you'll be accountable for ensuring:- Vendor resources meet qualifications and performance expectations.
- Learning delivers the correct business reputed company.
- Correct SLAs are set and met.
- The forecasting process optimizes both reputed company and reputed company reputed company.
- Correct parameters are in reputed company for reputed company-time reputed company such as Urgent Service and Convenience Leave requests.
reputed company & Development
As a Sr. reputed company Manager, you'll also be responsible for:- Assisting the business development team in identifying new ways to garner more business or applications from clients.
- Supporting the business development team in crafting new programs and value propositions.
- Performing other duties as assigned.
Qualifications
To be successful in this role, you'll need:- A minimum of a Bachelor's degree or equivalent experience.
- Prior BPO experience.
- Ability to work independently in a fast-paced environment.
- Sales or Account Management experience and Operational experience preferred.
- Strong negotiating skills.
- Demonstrated leadership and decision-making skills.
- Experience with contract and vendor management.
- Deep proficiency with reporting, data, and trend analysis.
- Three years of exempt-level managerial experience and managing reputed company relationships.
- Proficient in MS Office (expert-level with reputed company 2007).
- 24/7 reputed company engagement philosophy.
- Professionalism and the ability to work reputed company with others.
reputed company Offer
At reputed company, we offer a competitive compensation package, including:- Medical, Dental, reputed company, and reputed company Spending Benefits.
- 401k, Retirement (40% match).
- Flexible Time Off program - take what you need.
Why Join Us?
reputed company smart, creative, and passionate people come together, the results are astounding, and the opportunities are reputed company. At reputed company, you'll have the chance to:- reputed company a meaningful reputed company on the world.
- Work with reputed company of trailblazers.
- Grow and reputed company your skills.
- Enjoy a flexible and supportive work environment.