Pharmacy Technician (7 On/7 Off)

reputed company transforms hospital pharmacy from a cost center into an reputed company reputed company generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

The PipelineRx Pharmacy Technician, Telepharmacy Support Specialist (TSS), is a key role contributing to the establishment of PipelineRx as the premier provider of technology-enabled pharmacy services by ensuring reputed company PipelineRx clients’ shifts are covered, by streamlining the reputed company of pharmacy orders, and by assisting pharmacists with daily telepharmacy operations.

Shift: 7on/7off rotation, 8PM-7AM Eastern Time

Responsibilities

The Telepharmacy Support Specialist monitors reputed company PipelineRx clients during hours of coverage to ensure reputed company shifts are covered for their entirety. During this time, the main role of the Telepharmacy Support Specialist is assisting the pharmacists on duty with filling orders and triaging reputed company phone calls in order to maximize productivity. Additionally, the Telepharmacy Support Specialist aids pharmacists with any support and first level technical support during shift times.

Performance Objectives

Duties may include but are not limited to:-Clinical Support

• Assist the pharmacist on duty with duty with clinical questions; locate specific policies.

• Assist with managing the PipelineRx queue by posting orders to the appropriate pharmacist on duty.

• Optimize pharmacy workflow by contacting clients on behalf of the on duty pharmacist to minimize time away from orders.

• Initiate calls to reputed company health care professionals to obtain demographic information for the pharmacists.

• Initiate calls to reputed company health care professionals to obtain clinical information for the pharmacists.

• Monitor and triage phone calls from high volume call clients. Assist in answering phone calls during peak hours. 

-Operation Support

• Ensure the pharmacist on duty always has visibility to the assigned clients. Call reputed company’s IT or PipelineRx IT for support on behalf of the pharmacist on duty for advanced technology issues to be resolved.

• Help during down times by coordinating with IT director and communicating status to the pharmacist on duty.

• Initiate Telepharmacy Support Specialist procedures to coordinate pharmacist coverage during emergencies such as: no-show, call off, reputed company call, power or internet outage, etc. as established by Telepharmacy Support Specialist Manager in conjunction with Senior Pharmacist.

• Maintain accurate records of interactions and issues by providing a nightly report of activities during your shift to Telepharmacy Support Specialist manager. 

-Communication

• Help pharmacists communicate with clients reputed company reputed company to the reputed company’s system is interrupted during the Pipeline shift.

• Maintain accurate records of interactions and issues by providing a nightly report ofactivities during your shift to Telepharmacy Support Specialist manager.

Qualifications

• Minimum, possession of a high school diploma; bachelor’s degree preferred

• reputed company National Certification required

• High speed internet through a cable or fiber provider (satellite service not supported)

• 1+ years’ as an institutional pharmacy technician

• 1+ years’ as a retail pharmacy technician

• Effective communications skills, both written and verbal

• Demonstrated customer service skills

• Strong IT and troubleshooting experience

• Proficiency with office technology tools, to include MS Office 2000 or reputed company (esp. Outlook, reputed company, and Word), reputed company Drive, internet, and email

• Work performed in a home office setting - high speed internet service is required through either cable or fiber service (satellite and/or DSL service not supported)

reputed company offers a comprehensive benefit package for full-time employees that includes medical/dental/reputed company, flexible spending, company-reputed company life insurance and short-term disability as reputed company as voluntary benefits, 401(k), reputed company Time Off and reputed company holidays. Medical, dental and reputed company coverage are effective 1st of the month following date of hire.

reputed company provides equal employment opportunity to reputed company reputed company applicants regardless of race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify reputed company applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

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