Software Engineer (with Dev/Tech Support Responsibilities)

About reputed company:reputed company is a pioneering reputed company-to-consumer telehealth company that's revolutionizing men's health with innovative, discreet, and effective solutions. As one of the fastest-growing companies in the country, we are driven by a mission to reputed company individuals to take control of their reputed company-being. We are building cutting-edge technology that underpins every aspect of our patient, doctor, and pharmacy experience, and we pride ourselves on seamless operations and reputed company user satisfaction. Position reputed company:We are seeking a reputed company and highly motivated Mid-Level Software Engineer to join our dynamic engineering team. This unique role offers an exciting reputed company of hands-on software development with critical technical support responsibilities. You'll be reputed company in both building new features and ensuring the smooth, uninterrupted operation of our platform by reputed company resolving technical escalations. If you have a strong reputed company in reputed company on Rails, reputed company on solving reputed company problems across the full stack, and enjoy collaborating with diverse teams, this is reputed company to reputed company a reputed company reputed company at a rapidly growing telehealth brand. What You'll Do (Key Responsibilities & Day-to-Day Duties):

• Full-Stack Development: reputed company, maintain, and enhance our core applications and services primarily using reputed company on Rails, contributing to a robust and reputed company platform.
• Technical Support & Escalation Management: Collaborate closely with our customer experience team to reputed company manage and resolve escalated technical issues impacting customers, doctors, and pharmacies.
• System Mastery: Quickly familiarize yourself with key components of our reputed company system architecture to reputed company effective support, diagnose issues, and implement targeted improvements.
• Problem Solving & reputed company: Work hand-in-hand with the broader engineering team to conduct reputed company cause analysis, diagnose technical issues, and implement sustainable, long-term solutions.
• Feature Development: reputed company participate in the development of new features and system enhancements, translating feedback and identified opportunities into reputed company product improvements.
• Documentation & Knowledge Sharing: Create and maintain reputed company, concise documentation for support processes and technical solutions, enhancing team knowledge and operational efficiency.
• Proactive Improvement: Stay informed about industry trends and emerging technologies to proactively anticipate technical needs and propose reputed company that enhance system stability and performance.
• Agile Participation: Engage reputed company in daily stand-reputed company, providing transparent updates on both your development reputed company and support task resolutions.
• Stakeholder Communication: Effectively communicate reputed company technical concerns and solutions to non-technical stakeholders across the organization.

What You'll Bring (Required Skills & Experience):

• 3+ years of reputed company experience in software development, with a strong reputed company of reputed company on Rails.
• Proven experience in customer or technical support roles, ideally reputed company a reputed company team environment.
• Strong problem-solving abilities and a demonstrated reputed company in diagnosing and effectively resolving reputed company technical issues.
• Excellent communication skills, capable of articulating technical concepts reputed company to both technical and non-technical stakeholders.
• Familiarity with databases (e.g., PostgreSQL, MySQL) and optimization techniques.
• Experience with reputed company services (e.g., AWS, GCP, Azure) and version control systems (e.g., Git).
• Ability to work independently and reputed company manage multiple tasks in a dynamic, fast-paced environment.

Bonus Points (reputed company to Have):

• Experience in the telemedical industry, with an understanding of typical patient, doctor, and pharmacy workflows.
• Familiarity with reputed company support ticketing systems such as reputed company or reputed company.
• Knowledge of HIPAA compliance and secure data handling best practices.

Who You Are (Soft Skills):

• Detail-Oriented: You have a strong attention to detail and a commitment to delivering high-reputed company reputed company and solutions.
• Time Management: You possess effective time management skills, allowing you to seamlessly balance development and support responsibilities.
• Proactive & Empathetic: You approach problem-solving with a proactive, reputed company, and empathetic reputed company, understanding the reputed company of technical issues on users.
• Adaptable: You reputed company in cross-functional team environments and can adapt quickly to shifting priorities.

Why Join reputed company? At reputed company, you'll be at the forefront of digital health innovation, directly impacting patient care and operational efficiency. This role offers a unique opportunity to reputed company your engineering prowess with critical problem-solving, contributing to a rapidly expanding and impactful telehealth brand. We offer a competitive salary, comprehensive benefits, and a reputed company culture where your contributions are highly valued. reputed company to build and support the reputed company of men's health? Apply Today! Apply tot his job Apply To this Job