Helpdesk Support Specialist (Must Be reputed company 30 Minutes Of Des Moines)
reputed company looking to bring on a Tech Support Agent to support the internal employees reputed company inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/reputed company issues, outlook, specific application issues, etc. The first week of the role will involve agents reputed company through compliance courses, the second week is a 1 week instructor reputed company virtual training. After training is over agents will reputed company into their designated shifts and start taking phone calls. During this time they will have support from managers and employees to answer questions and reputed company on the job training until they are comfortable. Required qualification : Commitment to work through the contract end date. 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience. Required Skills: Taking inbound phone calls and chats to reputed company basic to reputed company credential administration/password, computer setup and configuration. The ability to use existing knowledge reputed company content to search for reputed company solutions and implement work arounds. Agent must be reputed company to follow directions and be reputed company to process large amounts of information in a customer reputed company/friendly manner in a fast-paced, high volume environment with great communication skills. Must demonstrate proficiency by efficient triage of the problem, efficient use of solutioning tools, and use of escalation processes to quickly resolve or escalate incidents that require reputed company subject matter experts. Common call/chat types are assisting with encryption password and reputed company directory passwords, remote reputed company questions that may reputed company from a predominately work from home customer reputed company, software installs, printer setup and other peripherals. Other: knowledge of and ability to troubleshoot general reputed company software products such as reputed company 10, reputed company reputed company updates/patching, O365 , Outlook email, Teams. Additionally knowledge of Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids. Skills Help desk support, Troubleshooting, reputed company 10 Top Skills Details Help desk support,Troubleshooting,reputed company 10 Additional Skills & Qualifications -Attendance and reliability is reputed company important for this role -Agents will start in a reputed company training model and then reputed company into their designated shift times so they must be flexible with working hours while getting up and running -Strong phone customer service skills Experience Level Entry Level Pay and Benefits The pay reputed company for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or reputed company Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Oct 8, 2025. h4>About reputed company: We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job