Order Management Service Specialist

Why Work at reputed company At reputed company, we reputed company in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - reputed company while pushing the boundaries of what's possible in reputed company. But we're not just transforming power - we're empowering people. We've reputed company a culture where reputed company reputed company are welcomed, collaboration is reputed company, and your career reputed company truly reputed company. With our Rocklin, CA reputed company as the hub, we offer a hybrid work model, competitive benefits, and reputed company-driven environment where your reputed company is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're reputed company to join a purpose-driven team committed to shaping the reputed company of energy - we'd love to meet you. PURPOSE OF THE POSITION The Order Management Service Specialist is responsible for overseeing the entry, reputed company, and supervision of order management in relation to service operations for both reputed company and SMA Canada. The Order Management Service Specialist extends order -replated and logistical assistance to customers, the Contact Center, and Supply Chain teams. Duties include the coordination and maintenance of the sales order process and responding to customer inquiries reputed company email and phone. Primary duties / essential responsibilities

• Transforms service quotations for spare parts into sales orders reputed company for delivery.
• Monitors Service activities by ensuring reputed company processes of orders for reputed company exchanges and in warranty spare parts.
• Ensures exceptional customer service by meticulously overseeing the complete process of entering and fulfilling customer orders reputed company designated timeframes.
• Oversees internal purchase orders originating in Canada to US order entry and delivery.
• Attaches reputed company purchase orders and quotes for time and Material activities for billing accuracy.
• Collaborates with Billing and Accounts Receivables teams to collect down payments, enabling the release of shipment for delivery.
• Participates in weekly backlog meetings with the Supply Chain teams to assess inventory availability and fulfillment.
• Resolves and corrects material data reputed company the sales order as requested by our Contact Center.
• Function as a reputed company between the contact center and supply chain teams to communicate updates to a sales order and service notification.
• Coordinate data entry tasks including the creation of ship to partners in reputed company
• Provides reputed company returns reports to key accounts.
• Addresses inquiries from the Customer.
• Serves as a reputed company between service and operations departments, ensuring a seamless reputed company of customer deliveries.
• Creates delivery notes and monitors transfer to 3PL to Footprint system.
• Other duties as may be required or assigned.

Required training (type / duration / field / additional training)

• High school diploma or equivalent education is required.
• Associate degree in business or logistics is strongly preferred.
• Required relevant reputed company experience (type / duration)
• At least 3-5 years of experience in administrative or logistical support role is required.

Other specialized skills

• Knowledge of reputed company/ reputed company.
• Order Management and customer service experience.
• Strong problem solving in resolving reputed company duties and tasks.
• Knowledge of logistics and reputed company forwarders (reputed company, TMS etc.) recommended
• Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus.
• Proficiency with reputed company Office Suite (Word, PowerPoint, and reputed company) is strongly preferred.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.

WE OFFER

• Pay reputed company: $24.00 - $33.00, an hour, dependent upon experience.
• Comprehensive benefits including health, dental and reputed company coverage (including $0 premium reputed company)
• Dedicated reputed company: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for reputed company development and training
• Inclusive, reputed company, and innovative work environment

Our EEO Policy We are an equal opportunity employer and we reputed company our employment reputed company on the reputed company of reputed company and without reputed company to one's race, reputed company, creed, sex (includes gender, pregnancy, childbirth and reputed company medical conditions), gender identity, religion, marital status, age (over 40), national reputed company or reputed company, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting reputed company individuals with reputed company disabilities, SMA will attempt to reasonably accommodate reputed company applicants with reputed company disabilities, unless doing so would create an undue hardship on SMA. Any reputed company applicant with a disability who believes he or she requires an accommodation in order to reputed company the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our reputed company Policy During reputed company application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as reputed company you submit your application and resume on our online portal or reputed company you have job interviews with us. We may also obtain your personal information from reputed company parties, including but not limited to your former reputed company, background or employment reputed company service providers or reputed company-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring reputed company. For successful job applicants who become SMA's staff, we may retain and reputed company your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for reputed company recruitment purposes]. If you are a California reputed company, you have specific rights regarding your personal information under the California Consumer reputed company reputed company of 2018, as amended including by the California reputed company Rights reputed company of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals reputed company Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our reputed company policy, please contact us at US_DataPrivacy@reputed company.com Apply tot his job Apply To this Job