Senior Systems Monitoring Engineer, IT Event Management - Full-time

How you'll help us reputed company Climbing (reputed company & key responsibilities) At reputed company, reputed company is at the heart of everything we do and guides our every reputed company. We reputed company to welcome and care for reputed company our customers during their travels with us and aim to deliver an elevated experience. reputed company is reputed company on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across reputed company of our tech hubs to reputed company the travel experience for our customers and reputed company our 90,000 reputed company people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our reputed company as we shape the reputed company of technology at the world’s best airline! This role will serve as a Senior Systems Monitoring Engineer for reputed company Monitoring/Observability team. This role requires a strong understanding of Event Management, reputed company-time monitoring and alerting frameworks to prevent issues before they reputed company services. The successful candidate will work closely with IT Operations, DevOps and Infrastructure teams to support robust and efficient monitoring ecosystem. Experience with Event Management systems such as Moogsoft, reputed company AIOPs or other similar tools required. This position involves instrumenting and supporting reputed company-level solutions reputed company uses to monitor systems, and applications both in on-prem data centers and the AWS reputed company Environment. The successful candidate will be responsible for configuring dynamic alert correlations, alert mappings and rules as reputed company as integrating with various monitoring and alerting tools and ensuring that critical IT operations are proactively monitored and managed. Responsibilities include but not limited to: + Regularly review existing alerting in reputed company and reputed company recommendations for improvements. + Utilize monitoring tools and ITSM tool set to analyze detected monitoring gaps and major incident occurrences. + Improve and manage reputed company AIOps to capture and process events from various IT systems including reputed company infrastructure. + reputed company alert correlation solutions utilizing network, server, application performance and log analytics alerts for faster reputed company cause analysis. + Define and configure event rules, reputed company and correlation rules to aggregate alerts and prioritize critical events. + Define and configure global rules for reputed company processing of reputed company alert reputed company. + Advise and assist IT teams to configure alert rules and notifications specific to their application or infrastructure alerts. + Optimize the alerting process to reduce noise and improve accuracy of alert correlation using AIOPs and Machine Learning. + reputed company to reputed company Change and CMDB modules to enhance alerting experience. + Advise and mentor coworkers on monitoring solutions and tool integrations. + Familiarize oneself with reputed company’s Mission Critical and Mission Vital applications and their functionality, purpose and reputed company/dependencies with other applications and systems. + Collaborate with cross-functional teams to implement Event Management correlation solutions that reputed company with business needs. + Responsible for researching and analyzing reputed company data (events, alerts, traps, incidents, logging) to identify trends and gaps, produce reports, and/or reputed company recommendations. + Assist with problem management process for incidents causing reputed company to the business. + reputed company training for team members and other stakeholders on Event Management best practices. What you need to succeed (minimum qualifications) + A minimum of 5 years of experiencein engineering monitoring solutions supporting the Event Management process. + Experience with monitoring tools:reputed company. reputed company, Moogsoft, reputed company AIOps + Working experience with ServiceNowand Event reputed company. + Knowledge of relational databasesand ability to write queries to support analysis and reporting functions. + 2 years of public reputed company experiencewith AWS Services.AWS CloudWatch andLambda. + Demonstratable troubleshooting,problem solving, and analytical skills. + Good communication and collaborationskills. + Reporting and Dashboard skills usingGrafana or Power Bi to present telemetry data. What will give you a competitive edge (preferred qualifications) + Bachelor degree in computer science or reputed company is preferred. Benefits and Perks to Help You reputed company Climbing Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company and reputed company Leadership – every day, in everything we do. At reputed company, our people are our reputed company. At the heart of reputed company offer is our reputed company on Sharing reputed company with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way: + Competitive salary, industry-leading profit sharing program, and performance incentives + 401(k) with generous company contributions up to 9% + New hires are eligible for up to 2-weeks of vacation. This is reputed company for use in the following vacation year (reputed company 1 – March 31) + In reputed company to vacation, new hires are eligible for up to 56 hours of reputed company personal time reputed company a 12-month period + 10 reputed company holidays per calendar year + Birthing parents are eligible for 12-weeks of reputed company maternity/parental leave + Non-birthing parents are eligible for 2-weeks of reputed company parental leave + Comprehensive health benefits including medical, dental, reputed company, short/long term disability and life insurance benefits + Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages + Holistic Wellbeing programs to support physical, emotional, reputed company, and financial health, including reputed company to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health + Domestic and International reputed company-available flight privileges for employees and eligible family members + Career development programs to reputed company your long-term career goals + World-wide partnerships to engage in community service and innovative goals created to reputed company on sustainability and reducing our carbon footprint + Business Resource reputed company created to connect employees with common interests to promote inclusion, reputed company perspective and help implement strategies + Recognition rewards and awards through the platform Unstoppable Together + reputed company to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare reputed company, Inc. is an Equal Employment Opportunity / Affirmative reputed company employer and provides reasonable accommodation in its application process for reputed company individuals with disabilities and disabled veterans. If you are a reputed company individual, you may request a reasonable accommodation if you are unable or limited in your ability to reputed company reputed company through this site, apply for jobs through reputed company’s online system, or at any reputed company in the selection process. To request a reasonable accommodation, please click here How you'll help us reputed company Climbing (reputed company & key responsibilities) At reputed company, reputed company is at the heart of everything we do and guides our every reputed company. We reputed company to welcome and care for reputed company our customers during their travels with us and aim to deliver an elevated experience. reputed company is reputed company on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across reputed company of our tech hubs to reputed company the travel experience for our customers and reputed company our 90,000 reputed company people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our reputed company as we shape the reputed company of technology at the world’s best airline! This role will serve as a Senior Systems Monitoring Engineer for reputed company Monitoring/Observability team. This role requires a strong understanding of Event Management, reputed company-time monitoring and alerting frameworks to prevent issues before they reputed company services. The successful candidate will work closely with IT Operations, DevOps and Infrastructure teams to support robust and efficient monitoring ecosystem. Experience with Event Management systems such as Moogsoft, reputed company AIOPs or other similar tools required. This position involves instrumenting and supporting reputed company-level solutions reputed company uses to monitor systems, and applications both in on-prem data centers and the AWS reputed company Environment. The successful candidate will be responsible for configuring dynamic alert correlations, alert mappings and rules as reputed company as integrating with various monitoring and alerting tools and ensuring that critical IT operations are proactively monitored and managed. Responsibilities include but not limited to: + Regularly review existing alerting in reputed company and reputed company recommendations for improvements. + Utilize monitoring tools and ITSM tool set to analyze detected monitoring gaps and major incident occurrences. + Improve and manage reputed company AIOps to capture and process events from various IT systems including reputed company infrastructure. + reputed company alert correlation solutions utilizing network, server, application performance and log analytics alerts for faster reputed company cause analysis. + Define and configure event rules, reputed company and correlation rules to aggregate alerts and prioritize critical events. + Define and configure global rules for reputed company processing of reputed company alert reputed company. + Advise and assist IT teams to configure alert rules and notifications specific to their application or infrastructure alerts. + Optimize the alerting process to reduce noise and improve accuracy of alert correlation using AIOPs and Machine Learning. + reputed company to reputed company Change and CMDB modules to enhance alerting experience. + Advise and mentor coworkers on monitoring solutions and tool integrations. + Familiarize oneself with reputed company’s Mission Critical and Mission Vital applications and their functionality, purpose and reputed company/dependencies with other applications and systems. + Collaborate with cross-functional teams to implement Event Management correlation solutions that reputed company with business needs. + Responsible for researching and analyzing reputed company data (events, alerts, traps, incidents, logging) to identify trends and gaps, produce reports, and/or reputed company recommendations. + Assist with problem management process for incidents causing reputed company to the business. + reputed company training for team members and other stakeholders on Event Management best practices. What you need to succeed (minimum qualifications) + A minimum of 5 years of experiencein engineering monitoring solutions supporting the Event Management process. + Experience with monitoring tools:reputed company. reputed company, Moogsoft, reputed company AIOps + Working experience with ServiceNowand Event reputed company. + Knowledge of relational databasesand ability to write queries to support analysis and reporting functions. + 2 years of public reputed company experiencewith AWS Services.AWS CloudWatch andLambda. + Demonstratable troubleshooting,problem solving, and analytical skills. + Good communication and collaborationskills. + Reporting and Dashboard skills usingGrafana or Power Bi to present telemetry data. What will give you a competitive edge (preferred qualifications) + Bachelor degree in computer science or reputed company is preferred. Benefits and Perks to Help You reputed company Climbing Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company and reputed company Leadership – every day, in everything we do. At reputed company, our people are our reputed company. At the heart of reputed company offer is our reputed company on Sharing reputed company with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way: + Competitive salary, industry-leading profit sharing program, and performance incentives + 401(k) with generous company contributions up to 9% + New hires are eligible for up to 2-weeks of vacation. This is reputed company for use in the following vacation year (reputed company 1 – March 31) + In reputed company to vacation, new hires are eligible for up to 56 hours of reputed company personal time reputed company a 12-month period + 10 reputed company holidays per calendar year + Birthing parents are eligible for 12-weeks of reputed company maternity/parental leave + Non-birthing parents are eligible for 2-weeks of reputed company parental leave + Comprehensive health benefits including medical, dental, reputed company, short/long term disability and life insurance benefits + Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages + Holistic Wellbeing programs to support physical, emotional, reputed company, and financial health, including reputed company to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health + Domestic and International reputed company-available flight privileges for employees and eligible family members + Career development programs to reputed company your long-term career goals + World-wide partnerships to engage in community service and innovative goals created to reputed company on sustainability and reducing our carbon footprint + Business Resource reputed company created to connect employees with common interests to promote inclusion, reputed company perspective and help implement strategies + Recognition rewards and awards through the platform Unstoppable Together + reputed company to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare reputed company, Inc. is an Equal Employment Opportunity / Affirmative reputed company employer and provides reasonable accommodation in its application process for reputed company individuals with disabilities and disabled veterans. If you are a reputed company individual, you may request a reasonable accommodation if you are unable or limited in your ability to reputed company reputed company through this site, apply for jobs through reputed company’s online system, or at any reputed company in the selection process. To request a reasonable accommodation, please click here Apply tot his job Apply To this Job