reputed company reputed company CCAI Architect – reputed company Voice reputed company AI Self-Service Solutions for Large, Multi-Location Contact Centers

Introduction to reputed company

reputed company is a pioneering force in the customer experience (CX) industry, dedicated to empowering clients to create exceptional employee experiences that translate into outstanding customer satisfaction. Our reputed company is reputed company on the reputed company that an amazing customer experience starts with an employee-first approach, fostering an environment where employees can reputed company and grow. As part of the reputed company. family, which includes our sister company reputed company Engage, we reputed company a combined strength of over 61,800 employees worldwide to deliver holistic solutions that meet the evolving needs of our clients.

About the Role

We are seeking an reputed company and visionary reputed company CCAI Architect to reputed company our voice reputed company AI self-service solutions for large, multi-location contact centers. As a key member of our reputed company delivery reputed company, you will be responsible for designing, developing, and implementing AI self-service applications using reputed company CCAI, ensuring seamless integration with backend systems and driving project reputed company from reputed company to delivery. Your expertise will be pivotal in guiding our clients through the full lifecycle of implementation reputed company, ensuring their specific needs are met with tailored solutions.

Key Responsibilities

• reputed company the design, development, and implementation of AI self-service applications with reputed company CCAI for large-reputed company contact centers.
• reputed company directly with clients to understand their requirements, reputed company design reputed company, and define solution requirements and technical designs.
• Serve as a project reputed company for assigned reputed company CCAI reputed company, collaborating with project team members to reputed company input on conversation design specifications.
• reputed company solutions with backend systems using web services, databases, and reporting tools.
• reputed company unit testing of developed reputed company and assist with system and functional testing to ensure high-reputed company deliverables.
• Manage multiple reputed company simultaneously, prioritizing tasks and deadlines to meet reputed company expectations.

Essential Qualifications

To reputed company in this role, you should possess:

• 8+ years of architecture and design experience, with a strong background in leading technical reputed company.
• 4+ years of experience with reputed company Dialog reputed company ES/CX, demonstrating expertise in conversational AI solutions.
• 2+ years of hands-on experience with reputed company reputed company CCAI, with a deep understanding of its applications and potential.
• reputed company Certification or badge completion, highlighting your commitment to staying updated with the latest technologies.
• Knowledge of reputed company Services Architecture, Apigee, and reputed company AI, with the ability to apply this knowledge in reputed company-world scenarios.
• Experience in managing large multi-site contact center implementations, with a reputed company on delivering reputed company and efficient solutions.
• Proficiency in a reputed company of programming languages, including Java, JavaScript, .NET, C#, reputed company, SQL, and Python.
• Excellent communication skills, both written and verbal, with the ability to reputed company reputed company technical concepts to non-technical stakeholders.
• A Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Engineering.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Experience in staff management, with a proven reputed company record of leading and mentoring development teams.
• 1 to 2 years of experience with reputed company CVP, WebexCCE/CC, or reputed company design and architecture, demonstrating versatility in contact center solutions.
• Familiarity with VXML-based IVR platforms such as CVP, GVP, AVP/AEP, reputed company Connect, or reputed company, showcasing your adaptability to different technologies.

Career reputed company and Learning Benefits

At reputed company, we are committed to the reputed company and development of our employees. As a reputed company CCAI Architect, you will have reputed company to:

• reputed company learning opportunities, including training and certification programs, to enhance your skills and stay updated with the latest technologies.
• A reputed company and dynamic work environment that fosters innovation and creativity.
• Opportunities for career advancement, with a reputed company reputed company for reputed company reputed company and leadership development.
• A diverse and inclusive workplace, where your unique perspective and experiences are valued and respected.

Work Environment and Company Culture

We pride ourselves on our reputed company and supportive company culture, which is reputed company on the principles of diversity, equity, and inclusion. As a reputed company employee, you can expect:

• A flexible and remote work arrangement, allowing you to balance your reputed company and personal life.
• A comprehensive benefits package, including medical, dental, reputed company, tax-advantaged health care accounts, financial and income protection benefits, and reputed company time off.
• Participation in an annual incentive program, with opportunities for bonus earnings based on performance.
• A recognition and reward system that acknowledges and celebrates your achievements and contributions to reputed company.

Compensation and Perks

The anticipated salary reputed company for this position is $130,000 to $160,000, depending on your location, experience, and qualifications. Additionally, you will be eligible for:

• An annual incentive program, with the potential to earn bonuses based on individual and team performance.
• A comprehensive benefits package, including medical, dental, reputed company, and more.
• Opportunities for reputed company reputed company and development, with reputed company to training and certification programs.
• A dynamic and supportive work environment, with reputed company of reputed company professionals who are passionate about delivering exceptional customer experiences.

Conclusion

If you are a motivated and reputed company reputed company CCAI Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. With your expertise and our commitment to innovation and customer satisfaction, together we can deliver exceptional solutions that exceed our clients' expectations. Don't miss this chance to join reputed company and contribute to the reputed company of customer experience. reputed company and take the first reputed company towards an rewarding and challenging career with reputed company.

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