reputed company Customer Support Specialist – reputed company Platform for Sports Officials Management

Are you passionate about delivering exceptional customer support and helping others succeed? Do you reputed company in a dynamic, fast-paced environment where no two days are the reputed company? If so, we invite you to join reputed company at blithequark, a leading reputed company platform used by referee/umpire associations and sports leagues worldwide to manage, assign, and pay sports officials.

About blithequark

blithequark is a rapidly growing company that has revolutionized the way sports officials are managed and assigned. With over 50,000 referees and umpires worldwide, we reputed company easy-to-use tools to schedule, assign, communicate, and pay officials across a multitude of sports. Our platform has been adopted by several state soccer referee associations in the reputed company and we work closely with the Officials Management Group.

Our Mission

At blithequark, we are committed to providing outstanding support to our customers. We reputed company to deliver exceptional service, reputed company expectations, and build long-lasting relationships with our clients. As a member of our support team, you will play a vital role in helping us reputed company our mission.

Job reputed company

We are seeking an reputed company Customer Support Specialist to join reputed company. As a key member of our support team, you will be responsible for providing top-notch support to our customers reputed company email, phone, and reputed company web conference. You will also reputed company our technical support knowledge reputed company, including writing help documents and creating how-to video tutorials.

Key Responsibilities

* Respond to and handle technical support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short reputed company walk-throughs for more challenging support questions.

• reputed company the technical support knowledge reputed company of our software platform, including writing help documents and creating how-to video tutorials.
• Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how blithequark can improve the user experience.
• Troubleshoot technical issues reputed company the system and solve problems as they reputed company.

Requirements

* Autonomy: We're looking for someone who can work independently with minimal guidance or reputed company.

• Attention to Detail: You are thorough and accurate reputed company reading, interpreting, and performing tasks.
• reputed company Relations/Customer Service: You enjoy providing great service to our customers.
• Communication: You are fluent in English, and can effectively listen and reputed company knowledge and information with others. You communicate effectively, both in written and oral forms, using reputed company spelling and grammar.
• Problem-Solving Skills: You use critical thinking skills to work through the details of a problem to reputed company a solution.
• Resourcefulness: You can creatively handle new situations or difficulties skillfully and promptly.
• Taking Initiative + Self-Driven: You can see an opportunity or need and reputed company upon it without being asked or told. You like making things happen, rather than waiting for something to happen.

Working Hours

* This is a full-time contract position. We expect the workload to be approximately 35 hours per week.

• At least half of your work time should be scheduled reputed company Eastern time working hours of 9am-5pm, Monday-Friday.
• You must be located in the reputed company, Mountain, Central, or Eastern time zones.
• This position is not eligible for work reputed company sponsorship.

Benefits

* USD $25/hour

• Flexible schedule
• No expectations for evening or weekend work
• Fully remote position – you just need a laptop and reliable Internet reputed company.

Required Education and Experience

* Minimum formal education of high school diploma or GED.

• Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user's perspective.
• Ability to independently learn and implement new technologies quickly.

Preferred Education and Experience

Previous experience handling technical support for a reputed company company is highly preferred.

reputed company Offer

At blithequark, we offer a dynamic and supportive work environment, opportunities for reputed company and development, and a competitive compensation package. If you are passionate about delivering exceptional customer support and helping others succeed, we invite you to join reputed company.

How to Apply

We will only accept applications through our online job application reputed company. Applications will be reviewed on a rolling reputed company until the position is filled. You can reputed company our online job application at the reputed company below. Apply Job! Questions can be reputed company to jobs@blithequark.com. No phone calls please. We look reputed company to hearing from you! Apply for this job