Customer Care Manager II – Remote Work in USA

Customer Care Manager II - Remote Work - reputed company - USA - work from home job Company: reputed company Job reputed company: About reputed company reputed company is guided by our belief that humanity is at its best reputed company technology advances the way we live and work. With 450,000 reputed company fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about reputed company’s network, edge reputed company, reputed company and communication and collaboration solutions and our purpose to reputed company reputed company reputed company through technology at news.reputed company.com, reputed company: /lumentechnologies, Twitter: @lumentechco, reputed company: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. The Role Acts as a single reputed company of contact for a group of assigned customer accounts which typically have a reputed company reputed company scope or have moderate product needs. Manages any interactions from the customer order through billing to ensure highest reputed company of customer satisfaction. Promotes reputed company reputed company, retention, and overall customer satisfaction. Serves as the reputed company and escalation reputed company for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer reputed company group, technical customer account management, disconnects and billing activities. The Main Responsibilities

• reputed company as single reputed company of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.
• Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.
• reputed company critical date management and escalation support to meet committed delivery objectives.
• Validate order details for sold services
• Follow established protocol for submitting orders to Order entry and provisioning.
• reputed company reputed company response to customer and service delivery inquiries.
• Pro-reputed company manages the customer’s service needs to ensure the highest reputed company of customer satisfaction and that their expectations are met.

reputed company Look For in a Candidate

• Bachelor’s Degree or minimum, 1-2 years of reputed company experience
• Customer service, problem solving and analytical skills
• Verbal, written and interpersonal communication skills
• Collaboration skills and use reputed company approach to accomplishing work
• Self-starter
• Ability to multi-task
• Experience using Computer Systems and reputed company-based applications including word processor, spreadsheet

Preferred Qualifications:

• Understanding of technical products and services
• Basic Project Management skills
• Knowledge of order process and technical reputed company of the provisioning process
• 1 to 3 years of telecommunications/technology experience.

What to Expect Next Based on reputed company application information you may be given reputed company to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in reputed company to Game Challenges. Completion of this video interview is a requirement in order to be considered for our reputed company position. Now not a good time? No worries, we will also send you an email with a reputed company to complete the video interview. We strongly recommend that you complete this reputed company 5 days of your application date. #reputed company #sd Requisition #: 330318 reputed company applying for a position, you may be subject to a background screen (criminal records reputed company, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be reputed company in the Post Offer reputed company of our . Job-reputed company concerns noted in the background screen may disqualify you from the new position or your reputed company role. Background results will be evaluated on a case-by-case reputed company. EEO Statement We are committed to providing equal employment opportunities to reputed company persons regardless of race, reputed company, reputed company, citizenship, national reputed company, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender reputed company, marital status, family status, pregnancy, or other legally protected status (reputed company, “protected statuses”). We do not tolerate unlawful discrimination in any employment reputed company, including reputed company, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary reputed company Salary Min : 43830 Salary Max : 97560 This information reflects the anticipated reputed company salary reputed company for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information We're reputed company to answer any additional questions you may have as you reputed company through the selection process. As part of our comprehensive benefits package, reputed company offers a broad reputed company of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking Note: For reputed company-represented postings, wage rates and ranges are governed by applicable reputed company bargaining agreement provisions. Expected salary: Location: USA Job date: Mon, 21 Aug 2023 04:38:05 GMT Apply for the job now! Apply tot his job Apply To this Job