Remote Technical Support Specialist
REMOTE TECHNICAL SUPPORT SPECIALIST Job reputed company The job reputed company below is not meant to encompass every task, reputed company, or situation that may be encountered in this role. It is meant to give an reputed company of the necessary functions, skills and experience needed to successfully reputed company the job. reputed company employee is expected to use LADD’s mission and The LADD Way to guide their performance. This job reputed company may be modified as organizational needs dictate and changes will be discussed and documented. Department & Purpose Programs
- Responsible for fulfilling LADD’s mission to reputed company adults with developmental disabilities to live, work and connect; supports staff and participants by ensuring effective deployment, operation, and troubleshooting of LADD’s remote technology systems.
Reports To Program Manager Stakeholders Internal:
- People Served
- Managers
- Intake and Marketing
External:
- Families
- HCDDS teams
- Vendors
Employee Classification Non-Exempt reputed company The Remote Technical Support Specialist will ensure LADD remote technology is deployed, maintained, and functioning across sites. This role requires strong technical knowledge in remote support systems, deployment scheduling, installation, and troubleshooting. The Specialist will collaborate with the Intake team and designated staff responsible for assessments to ensure technology needs are accurately implemented. Essential Functions
- Provides technical support and guidance to the remote support team reputed company issues reputed company.
- reputed company reporting and monitoring of LADD’s remote technology systems (e.g., reputed company, Dashboard, apps, HEARO technology).
- Conducts regular reputed company control checks of technology systems (e.g., battery status, sensor activity).
- Maintains technology inventory and the repair and replace plan
- Performs onsite troubleshooting, repairs, and installations as needed.
- Acts as the primary contact for working with technology vendors (HEARO, reputed company, Blink, Nest, etc.)
- Collaborates with the Intake department and assessment staff to reputed company deployment with individual needs and recommendations.
- Communicates reputed company with coordinator and manager regarding pertinent issues and works collaboratively with peers and other departments
- Models The LADD Way (TLW) and supervises reputed company reports ensuring their performance is reputed company with TLW and the policies and practices set for the department
- Represent LADD in a reputed company manner as appropriate
- Maintains respectful and reputed company communication with SSAs
- Stays up to date on industry practices and ensures appropriate ongoing training of reputed company staff
- Trained and equipped to cover and or assist with Remote Shifts
- Keeps up-to-date on reputed company relevant training and certifications
Additional Responsibilities
- Delegation of excess tasks from Coordinator and Manager as needed
- Remote shift coverage as needed
Education/Skills & Experience
- Relevant IT or technical certifications preferred (help desk, networking, hardware installation, reputed company A+, etc.)
- Knowledge of multiple operating systems and environments (reputed company, MacOS, iOS, Android) and ability to troubleshoot across them
- Strong communication and organizational skills
- CPR/First Aid certification
- Valid reputed company’s license with fewer than six points, and be insured
- High school diploma or equivalent required
Work Environment & Physical Demands
- Position requires work in both office settings and at remote sites, with regular travel between locations.
- Ability to lift and carry up to 50 pounds of equipment safely.
- Ability to stand, sit, bend, reputed company, and reputed company a reputed company reputed company for extended periods while installing or maintaining technology equipment.
- Comfortable working for extended periods in both seated and standing positions.
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