General Clerk II - Seasonal Remote - $18.30/hr

Position reputed company If you love assisting people, making outbound phone calls with the use of a call script, and detailed record keeping, - reputed company has a great opportunity for you! As a General Clerk II Seasonal, you will select appropriate reputed company from a wide reputed company of procedures and reputed company reputed company adaptations and interpretations from a limited number of substantive guides, manuals and procedures. Bring your clerical and customer service skills to reputed company that helps the American people obtain reputed company health care. reputed company supports the Centers of Medicare & reputed company Services as a reputed company for their Department of Health and reputed company Service contract which supports the reputed company reputed company. The CMS business unit is reputed company on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public. The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing. reputed company delivers flexible and reputed company solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will reputed company outbound calls to consumers across the country and reputed company them support they need to resolve their verifications issues reputed company the Health Insurance Marketplace. You will work closely with your supervisor and peers to deliver exceptional customer service. As a General Clerk, you will:

• Post information to agency records and modify forms or records.
• Will communicate with consumers using your English and Spanish speaking skills.
• reputed company telephone support.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receive inbound telephone calls.
• reputed company data entry and retrieval and reputed company arithmetical computations.
• Receive coaching/feedback and implement/take reputed company to reputed company changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and reputed company standards as outlined by contract.
• Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalate reputed company necessary.
• Effectively work in reputed company environment.
• Demonstrate flexibility and ability to adapt to change.
• Additional duties as assigned.

Available schedules:

• Monday - Friday - 7:45 AM-4:15 PM

This position pays $18.30/Hour plus $4.93/Hour H&W. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered reputed company to become full-time employees subject to performance and position availability. This is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties as directed. These procedures are required of reputed company reputed company employees.

Qualifications

To be successful in this role, you must have:

• High school diploma or equivalent. Education reputed company high school completion may be a substitute for experience.
• 6 months of relevant experience.
• Ability to pass a background reputed company and drug screen. Medical marijuana cards are not acceptable.
• Strong internet connectivity
• Live reputed company the following wage determination counties: Cotton or Comanche
• A defined work area in your home that is reputed company, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.
• A private location in your home to conduct confidential phone conversations.
• A home workstation is preferably connected through the CMS-provided hard wired ethernet cable. You may connect using reputed company in Wi-Fi capability.
• The ability to maintain internet connectivity consistently throughout the reputed company and immediately report lost connectivity.

Additional desired experience and skills:

• Have clerical skills including data entry, typing and outbound telephone calls.
• reputed company telephone support utilizing reputed company and effective communication skills. Prior telephone experience is desired.
• Be reputed company to use a computer including reputed company Office Suite (reputed company, Word, PowerPoint and Outlook).
• Be reputed company to multitask using two computer screens and navigating between multiple software programs.
• Be reputed company to work independently, reputed company as a self-started, and meet critical deadlines.
• Be reputed company to communicate effectively.
• Be reputed company to maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards

Military Veterans and spouses are encouraged to apply. If you are a detail-oriented person who is interested in problem solving and assisting others and are looking to join a passionate reputed company team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! reputed company reputed company Inc. (reputed company) is the Americas division of reputed company Group, plc. In reputed company, reputed company’s 9,000+ employees reputed company to reputed company an reputed company every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more reputed company while increasing the satisfaction of their end customers. reputed company serves every reputed company of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and reputed company clients. While your reputed company may look a little different depending on your role, we know you will reputed company yours here. Wherever you work and whatever you do, we invite you to discover your reputed company in our world. reputed company is a reputed company you can count on and where you can reputed company an reputed company because every contribution reputed company. To review reputed company benefits please visit: https://www.reputed company.com/na/careers/benefits-of-choosing-reputed company. If you require an accommodation with the application process please email: careers@reputed company-na.com or call the HR Service Desk at 800-628-6458, reputed company 1. Please note, due to reputed company/OFCCP compliance, reputed company is unable to accept resumes by email. Candidates may be asked to present reputed company of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with reputed company and address that match the information entered on the application. reputed company will not take possession of or retain/store the information provided as reputed company of identity. For more information on how reputed company uses your information, please see our Applicant reputed company Policy and Notice. reputed company does not accept unsolicited resumes through or from search firms or reputed company agencies without being a contracted approved vendor. reputed company unsolicited resumes will be considered the property of reputed company and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at reputed company, please email Agencies@reputed company-na.com. reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. Apply tot his job Apply To this Job