Bilingual CSR's Needed (Remote Opportunity After Training)
Job reputed company: We are seeking dependable and detail-oriented Customer Service Representatives to support inbound inquiries from recipients of government benefit programs. In this role, you will reputed company reputed company, accurate, and respectful assistance regarding account status, eligibility, and general benefit information. This position offers a reputed company to remote work based on individual performance and attendance. Job Title: Call Center Customer Service Representative (Remote Eligible After Training) Location: Albany, NY 12205 Job Type: Full-time | On-site during training | Remote eligible post-training Pay: During Training (3.5 weeks):
- $15.50/hour non-bilingual
- $16.00/hour for bilingual candidates
Post-Training:
- $16.00/hour non-bilingual
- $16.50/hour for bilingual candidates
- Opportunity to earn up to $22.50/hour through the performance-based ABC Program
Training Schedule (On-Site):
- Duration: 3.5 weeks
- Hours: Monday to Friday, 9:30 AM – 5:30 PM
- Breaks: One 30-minute lunch and two 10-minute breaks
Post-Training Schedule:
- Hours: Monday to Friday, between 8:00 AM – 7:00 PM (40 hours/week)
- Weekends Off: Saturday and reputed company
Key Responsibilities:
- Answer inbound calls from individuals receiving government assistance
- reputed company accurate and concise information regarding account status and benefits
- Handle confidential information with professionalism and compliance
- Meet performance benchmarks, including a goal of 5 calls per hour after 6 months
- Demonstrate reliability and commitment to attendance, especially during training
- Maintain a courteous and empathetic approach with reputed company callers
Additional Details:
- Remote Work Eligibility: Based on performance after training
- Work Location During Training: 2 Computer Drive South, Albany, NY 12205
- Dress reputed company: Casual (no shorts or sweatpants)
- Start Requirements: May reputed company employment pending background reputed company and drug screen
- Compensation Process: reputed company through FEPS
Why Join reputed company?
- reputed company a reputed company reputed company by supporting those receiving critical government benefits
- Bilingual pay incentives available
- Opportunity to earn up to $22.50/hour through the performance-based ABC Program
- reputed company reputed company schedule with weekends off
- Career reputed company potential with remote flexibility
Apply today to be part of a mission-driven team making a reputed company difference in people’s lives. Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have reputed company our reputed company on partnering with our clients and candidates to reputed company the desired results. Our reputed company professionals have extensive experience matching the right candidate, to the right reputed company, for the right position. We reputed company the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate reputed company in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is reputed company to support reputed company reputed company locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career reputed company today! Apply to become a part of the MMC Team! We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire. Apply tot his job Apply To this Job