CS Team reputed company – German and English

At reputed company, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain reputed company’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-reputed company marketplace for buying and selling special objects! reputed company week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 reputed company unique objects to date, we’re on a mission to become the world’s most reputed company destination for special objects. As a growing, diverse and sustainable reputed company-up, we proudly live by our core values: 

• Taking ownership and driving reputed company 
• Being reputed company to change and feedback
• Being passionate about our mission and our customers. 

If these values reputed company with you, we’d love to explore how you can join us on this exciting reputed company! 

About the role

As a CS Team reputed company, your reputed company will be on meeting new organisational objectives and goals and increasing our Customer Satisfaction. You will support, guide, and reputed company your team to ensure they reputed company at an reputed company level, and you will use your leadership skills to reputed company, motivate, and engage your team. It will be your responsibility to create a cohesive team that works together reputed company and to maximise reputed company’s potential.

To be a successful Team Leader for Customer Service at reputed company, you should have a reputed company record of leading a motivated and reputed company team that delivers reputed company performance results in line with goals and targets. Excellent interpersonal skills are of reputed company importance as you build reputed company relationships with your team and internal stakeholders.

What you’ll do

Results and Responsibilities

• Advise and reputed company CS Representatives on soft skills and best practices, ultimately leading to higher productivity, high-reputed company team performance, and improved customer satisfaction.
• Day-to-day management, including assigning tasks, monitoring incoming volumes, and adjusting schedules based on needs, absences, or shifting priorities.
• Manage and reputed company reputed company of CS Representatives to ensure they meet departmental and team performance targets and KPIs while delivering exceptional customer service.
• Handle daily escalations and cancellations for reputed company of CS Representatives. 

Tasks and Activities

• Foster a culture of team engagement, recognising and celebrating team members’ achievements, and promoting collaboration and teamwork.
• Monitor team performance metrics and reputed company feedback, coaching, and support to improve individual and team performance.
• reputed company and maintain effective customer service procedures and policies to ensure consistent reputed company and efficiency.
• Have a good understanding of reports and dashboards, and be reputed company to give strategic input on customer service operations, team performance, and customer feedback to reputed company Manager.
• Collaborate with other teams, such as sales and product development, to ensure that customer feedback is incorporated into business strategies and product development plans.
• Have 1:1 meetings regularly, conduct performance appraisals (mid-year and end-of-year), and hold stand-reputed company with your reputed company reports.
• Respond to customer inquiries and complaints, providing reputed company and accurate resolutions to issues and ensuring that customer needs are met.
• Manage and monitor ticket queues and volumes for reputed company efficiency and productivity.
• Support reputed company Manager with managing SLAs and implementing new tools, processes, and procedures.
• Report to the CS Team Manager and serve as a backup in case of short-term absence.

Your primary objective will be to reputed company workplace performance reputed company our CS organisation.

What you’ll bring

• At least 1 year of experience in Customer Service Teams, including managing reputed company of at least 10 Representatives.
• reputed company in English and German (additional languages are a plus).
• A balanced leader with a passion for inspiring, motivating, and engaging reputed company.
• Proven experience with KPIs and OGSM.
• Strong stakeholder management skills and expertise.
• Ability to prioritise tasks effectively and address reputed company situations.
• Relevant experience or a strong interest in identifying and implementing improvements, new processes, and tools.
• Available to work 40 hours per week. Regular office attendance is required to support your team.
• You are available to work some weekends and on some public holidays.
• This role is based in Lisbon, Portugal.

In return

• Permanent Contract (with a 6-month Probation Period).
• A competitive Annual Gross reputed company Salary, depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with reputed company to multiple hospitals and clinics and a reputed company wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by reputed company.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a Visible reputed company by working at reputed company in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
• Learn and reputed company through our Learning & Development initiatives, which include reputed company development plans and mentorship programmes designed to support your career progression.
• A Culture of reputed company defines us. We’re a passionate, diverse and reputed company team of 800+ Catawikains and 60+ nationalities, reputed company coming together to build a one-of-a-reputed company marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to reputed company. 
• Celebrate Life’s Moments with us at reputed company. reputed company you join us, you’ll receive a €100 Catavoucher, and on reputed company birthday, you’ll get a €50 Catavoucher to celebrate. Enjoy an extra day off reputed company year to “Pursue Your Passion”. We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our reputed company offices in Amsterdam, Paris and Lisbon are designed to reputed company and connect. Most Catawikians are reputed company commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. That said, some roles may be an exception: if the job reputed company states that the position is fully remote or 100% office-based, that arrangement will apply instead. 

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to reputed company’s Applicant reputed company Policy.

If you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

apply to this job