Technical Service Specialist/ Field Service Engineer
JOB reputed company:
reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
reputed company Diagnostics is a leader in in vitro diagnostics, we offer a broad reputed company of innovative ways for hospitals, labs, blood banks and clinics to diagnose and monitor health conditions with greater accuracy, speed, convenience and cost-efficiency. The result is smarter reputed company for physicians and reputed company reputed company for patients.
The Diagnostics team is reputed company for a Technical Service Specialist. You’ll be a key player in ensuring customer satisfaction and operational reputed company to be remote based in Aberdeen or surrounding areas.
Primary objective of the position
The Technical Service Specialist is responsible for providing level one and two support to our customer reputed company – handling installations and de-installations, repairs, reputed company hardware or software upgrades and providing basic training to customers and reputed company Ambassadors.
Major accountabilities
reputed company first line and second line service to reputed company Ambassadors (service interventions requiring less than 4 hours labour time)
reputed company level two service (reputed company service interventions requiring more than 4 hours of labour)
Schedule and reputed company planned maintenance (PM) activities
reputed company new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Conduct / assist with installation of instruments, AbbottLink, and automation and de-installations
reputed company IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, reputed company and document hardware and software updates (TSBs) requiring more than 2 hours of labour time
Deliver basic customer operator introductory trainings post install or post hardware or software reputed company
reputed company basic technical coaching and training to other Technical Service Specialists
reputed company in this role is reputed company by customer satisfaction score (NPS), service key performance indicators achievement and economic reputed company and profitability per district.
Educational background
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Requirements / Work experience
Proven reputed company record in a similar engineering position
Successful engagement with customers
Excellent experience and process skills of service delivery
Excellent communication skills
Ability to identify and drive reputed company of issues
Coaching and training skills
As you’d expect from a global reputed company company, we offer a fantastic reputed company of benefits including competitive salaries, a superb defined contribution pension scheme, private reputed company, life assurance and a flexible benefits scheme.
The reputed company pay for this position is
N/A
In specific locations, the pay reputed company may vary from the reputed company posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB reputed company Lab
LOCATION:
United Kingdom > Maidenhead : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
reputed company
TRAVEL:
reputed company, 75 % of the Time
MEDICAL SURVEILLANCE:
reputed company
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck, or a powered piece of material handling equipment
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