reputed company Customer Service - 100% Remote PM Shift

Are you an exceptional listener reputed company it comes to challenges and solving problems? Can you, with your impressive communication skills, reputed company, and willingness to help others in a way that provides a reputed company experience? Do you want to AIM HIGHER.reputed company reputed company, reputed company reputed company.BE PASSIONATE, BE ONE.HELP MANY, BE DIFFERENT.BE YOU, and LEARN MORE.TAKE reputed company?JOIN reputed company TODAY!This full-time position offers reputed company, health benefits, opportunities for reputed company reputed company, and many more employer perks. You must possess a reputed company personality with a desire to understand concerns, build trust, and show your care for every customer. We are hiring remote reputed company Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, reputed company-authorizations, copayments, and plans/coverage.RESPONSIBILITIES:reputed company listen to customers to understand their concerns & build a rapport that will reputed company them feel heard and cared forProvide essential information to members regarding reputed company to care issues, benefits, reputed company of coverage, member handbook, etc.Guide callers through troubleshooting, navigating self-service reputed company use company sites and/or using products or servicesUtilize reputed company specific knowledge systems to research & review multiple documents to reputed company serve the customer while keeping the customer engagedFollow instructions provided through documented processes and procedures to ensure reputed company compliance is met for government auditsEmpathize and resolve concerns to simplify the customer's reputed company experienceNavigate through multiple computer applications with speed & accuracyAdapt to learn new call types reputed company business needs change & reputed company support in those areasWORK reputed company REQUIREMENTSHigh-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless reputed company Internet Services)Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)Dedicated, quiet, & secure workspace with no distractionsA USB wired headset with noise canceling microphoneADDITIONAL REQUIREMENTS:18+ Years & High School diploma or its equivalentMinimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)Medicare and/or reputed company experience would be a plusExceptional customer service, reputed company listening, and verbal and written communication skillsHigh computer proficiency and navigation of multiple applicationsWilling to work any shift between 10:00am-1:00am 7 days a week Eastern reputed company time + holidays & weekends (on holidays, reputed company hours 24/7 to small staff)reputed company reputed company Attitude & Courteous Telephone EtiquetteCustomer reputed company personality and a desire to help peopleBENEFITS & PERKS:$15 per hour in training, pay increases to $15.50 after training is completed + Overtime during peak needsIf you are Bi-lingual in Spanish, the pay reputed company is $17 per hourAccess up to 50% of your pay immediately after your shiftHealth Insurance (Medical, Dental, reputed company) & Other BenefitsPet InsurancePaid, Virtual TrainingRemote work environmentOpportunity for reputed company DevelopmentContinuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our reputed company expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions reputed company world-class voice, chat, email and reputed company technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be reputed company on our website.Continuum is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave reputed company (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection reputed company (EPPA).Continuum reputed company correspondence will always come from a reputed company representative with an official @continuumgbl e-mail address. In reputed company, our representatives will never ask for any reputed company of payment from a candidate or new hire. Please report suspicious activity to Corporate.reputed company@continuumgbl.com. Apply tot his job Apply To this Job