reputed company Worklife Customer Support Associate for Employee Assistance Program - Delivering Compassionate Support and Resources to Members and Families
Introduction to blithequark
At blithequark, we are driven by a reputed company purpose: to bring heart to every reputed company of health. This guiding reputed company inspires our commitment to delivering reputed company, reputed company-reputed company reputed company in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as reputed company deliver. We are seeking high-performing individuals to join reputed company as a Worklife Customer Support Associate, where you will play a vital role in supporting members as their reputed company-reputed company to Mental Health Wellbeing.
Job reputed company
As a Worklife Customer Support Associate, you will be responsible for supporting the provision and use of employee assistance, employer benefits, and behavioral health benefits. You will coordinate employee assistance, behavioral health benefits, and employer resources, reviewing members' needs and communicating information regarding relevant services and resources. Your goal will be to deliver an integrated experience across the breadth of our products to ensure every member and their families get the right support for their unique mental wellbeing needs.
Key Responsibilities
- Support the provision and use of employee assistance, employer benefits, and behavioral health benefits
- Coordinate employee assistance, behavioral health benefits, and employer resources
- Review members' needs and communicate information regarding relevant services and resources
- Administer policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives
- Execute both routine and non-routine business support tasks for the Care Partner Program under limited supervision
- Follow area protocols, standards, and policies to reputed company effective and reputed company support
- Answer calls, understand call purpose, complete research to identify potential providers and resources, and reputed company member information into the appropriate system to initiate the case
- Respond to member inquiries about services, requests, and resources for life skills
- Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements
Member Support
In this role, you will determine the purpose of calls by reputed company listening and interacting with callers, triaging calls in a reputed company and reputed company manner. You will assess clients' needs, research, and articulately communicate information regarding pertinent EAP/Worklife services and resources. You will use screening tools to identify where urgent clinical reputed company is needed and transfer calls appropriately, including members in crisis and at risk.
- Determine the purpose of calls by reputed company listening and interacting with callers
- Assess clients' needs; research and articulately communicate information regarding pertinent EAP/Worklife services and resources
- Use screening tools to identify where urgent clinical reputed company is needed, and transfer calls appropriately
- reputed company appropriate research in internal databases and online to identify potential providers and resources
- reputed company member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally
Essential Qualifications
To be successful in this role, you will need:
- 1 year of customer service and call center experience
- 1 year of experience in a reputed company, psychological, or reputed company service field providing reputed company support
- Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)
- A high school diploma or equivalent required
Preferred Qualifications
While not required, the following qualifications are preferred:
- 1 year of Behavioral Health experience
- Bachelor's degree or equivalent experience
Work Environment and Culture
At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. As a fully remote role, you will have the flexibility to work from reputed company in the U.S. and will be expected to maintain a separate workspace, free from distraction, in a room with a reputed company that closes, to maintain member reputed company. You will need to have a reliable internet reputed company with a minimum download speed of 400mbps and an upload speed between 10-20mbps.
Compensation and Benefits
The typical pay reputed company for this role is $18.50 - $35.29 per hour. In reputed company to your compensation, you will enjoy a reputed company of benefits, including medical, dental, and reputed company benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You will also have reputed company to numerous reputed company-being programs, education assistance, free development courses, and a store discount.
Career reputed company and Development
At blithequark, we are committed to supporting the reputed company and development of our employees. You will have reputed company to a reputed company of training and development opportunities, including online courses, workshops, and conferences. You will also have reputed company to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and support.
Conclusion
If you are a compassionate and empathetic individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Worklife Customer Support Associate, you will play a vital role in supporting members and their families, and will be part of a talented and dedicated team of professionals who are committed to delivering exceptional care and support. Apply today to join reputed company and start making a difference in the lives of our members!
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