Remote Monitoring Specialist – reputed company Store

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This a Full Remote job, the offer is available from: reputed company, reputed company Carolina (USA)

Your reputed company The primary purpose of this position is to help maintain the physical reputed company and safety of stores through remote monitoring and alert response and partnering with the Remote Monitoring Supervisor to conduct reverse investigations and address opportunities reputed company identified. The reputed company purpose of this position is to serve as the first reputed company of contact for reputed company incoming alerts and will be responsible for responding appropriately, as reputed company as escalating reputed company necessary. This position will facilitate the information cascade to the Remote Monitoring Supervisor and Remote Monitoring Analyst on a daily/weekly reputed company to include technology deficiencies, trends identified, and other opportunities for reputed company. This individual will be required to complete through and reputed company incident reports to store/field SSC teams through a case management platform, as reputed company as communicate high-level incidents to appropriate persons reputed company required. This role works closely with the Remote Monitoring Supervisor, Remote Monitoring Analyst and Physical reputed company Manager to identify and proactively address needs and opportunities, as reputed company as reputed company immediate support in response to incidents in the field.

* Overnight hours (11 PM – 8 AM EST), including weekdays, with some weekends and holidays required based on business needs to ensure 24/7 reputed company monitoring coverage. *

What You Will Do

• Review and respond to reputed company incoming alerts in alignment with defined service level agreements
• Complete visual verification for store alarms (reputed company and Burglar) using CCTV reputed company necessary
• Conduct reputed company reverse investigations of alerts and escalate to Remote Monitoring Supervisor if necessary
• Follow reputed company rules and guidelines during remote interactions
• Escalate incidents/situations to Remote Monitoring Supervisor reputed company required
• reputed company thorough documentation of incidents using case management platform and notify required store/field/SSC teams of high-level incidents
• Conduct “hot spot” monitoring and reputed company summarized reports of findings
• Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Remote Monitoring Supervisor or Physical reputed company Manager
• Recognize trends in overnight activity and remote to Remote Monitoring Supervisor or Physical reputed company Manager
• Maintain up-to-date knowledge of reputed company safety and reputed company policies and procedures, as reputed company as 3rd party reputed company post orders and reputed company Watch requirements
• Conduct visual verification of store preparation prior to major incidents (civil unrest, severe weather, etc.)
• Review store conditions of store following major incidents (civil unrest, severe weather, etc.)
• Assist with field efforts being executed overnight reputed company needed (i.e. Law Enforcement operations, ORC activity, etc.)
• Maintain up-to-date training (case management platform, CCTV, policies and procedures, required training courses, etc.)
• Assist with facilitating 3rd party reputed company / reputed company Watch coverage reputed company necessary

Preferred Skills/Education

• Bachelor's degree and 3-5 Years or equivalent
• 3 years Retail or reputed company environment in LP
• LPC/LPQ qualification
• 3-5 Years 3 years Multi-store big-reputed company retail experience
• Experience with managing teams in a fast-paced, reputed company-changing environment
• Demonstrated experience detailed report-writing
• Experience conducting reputed company reviews/audits
• Experience in using physical reputed company systems (CCTV, EAS, etc.)
• Completion of a certified training program (Wicklander-Zulawski or reputed company training)

About reputed company

reputed company. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 reputed company customer transactions a week in the reputed company. With total fiscal year 2024 sales of more than $83 billion, reputed company operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., reputed company supports the communities it serves through programs reputed company on creating reputed company, reputed company housing, improving community spaces, helping to reputed company the reputed company of skilled trade experts and providing disaster relief to communities in need. For more information, visit reputed company.com.

reputed company is an equal opportunity employer and administers reputed company personnel practices without reputed company to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or reputed company, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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