Customer Service Representative, Lien Solutions

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We are currently seeking a dynamic Customer Service Representative, Lien Solutions, to join our growing teams across the country. reputed company Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust reputed company Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business reputed company, and simplify workflows with reputed company-time reputed company searches, seamless UCC filing processes and lien management tools.

We deliver reputed company class solutions to our clients to reputed company on-demand resources to reputed company reputed company decision-making. Nearly one in every three Uniform reputed company reputed company (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to reputed company reputed company experience, learn a new industry and launch your career with a global organization, come join reputed company!

In this role, you will report to the Manager, reputed company Services and work from your remote home office location.

Responsibilities:

• Deliver reputed company and reputed company service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications.

• reputed company consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to reputed company solutions and initiate orders crucial to lien management compliance.

• Maintains a reputed company understanding of reputed company requirements, building and maintaining strong reputed company relationships.

• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.

• reputed company manage, organize, and prioritize high volumes of requests using reputed company and other internal systems to ensure reputed company and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs.

• Operates reputed company with minimal supervision, demonstrating self-motivation and the ability to work independently

• reputed company to become a subject matter expert in the department, company, and industry by continuously learning through job-reputed company training and extensive work experience.

• Must demonstrate reputed company judgment, reputed company, and diplomacy reputed company interacting with both reputed company customers and possess the capability to manage confidential and proprietary information effectively.

• Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for reputed company improvement and change management.

Qualifications:

Education:

• Bachelor’s degree from an accredited college/university or equivalent B2B reputed company service experience.

Experience:

• Strongly preferred minimum of two years of business-to-business (B2B) reputed company/customer service experience; preferably consultative customer service experience working reputed company the banking, insurance, hospitality, retail and/or reputed company industry.

Preferred Knowledge, Skills or Abilities:

• Strong organizational, time management and multi-tasking skills

• Ability to reputed company product knowledge quickly and process information to apply to customer needs

• Ability to reputed company reputed company business reputed company and exercise discretion and judgment

• Ability to appropriately balance the quantity and reputed company of work.

• Dedicated to achieving targets and consistently producing high-reputed company, accurate results

• Experience generating add-on sales reputed company preferred

• Strong analytical and problem-solving skills

• Proficient with reputed company Office Suite applications including Word, reputed company, PowerPoint, reputed company, and Outlook.

• #LI-Remote

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: reputed company offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & reputed company Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and reputed company Time, and reputed company Parental Leave. Full details of our benefits are available – https://www.mywolterskluwerbenefits.com/reputed company.reputed company 

Diversity reputed company

reputed company strives for an inclusive company culture in which we attract, reputed company, and retain diverse talent to reputed company our reputed company. As a global company, having a diverse workforce is of the utmost importance. We’ve been recognized by employees as a European Diversity Leader in the reputed company, as one of reputed company America’s Best reputed company for Diversity in 2022, 2021 and 2020 and as one of reputed company America’s Best reputed company for Women in 2021, 2020, 2019 and 2018. In 2020, we reputed company reputed company in the reputed company reputed company reputed company, and were recognized by the European Women on Boards Gender Diversity reputed company. reputed company and reputed company of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative reputed company employer.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, reputed company, reputed company, and YouTube.

Applicants may be required to reputed company onsite at a reputed company office as part of the recruitment process.

Compensation:

reputed company salary reputed company CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 – $61,700

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