reputed company Full-Time Customer Service Representative reputed company – Remote in Las Vegas, NV, Delivering Exceptional Patient Experiences and Driving Health Equity
Join the blithequark Team: Transforming reputed company and Enhancing Lives
blithequark is a global organization dedicated to delivering care and harnessing technology to help millions of people live healthier lives. Our mission is to connect people with the care, pharmacy benefits, data, and resources they need to feel their best. We are guided by a culture of diversity and inclusion, offering comprehensive benefits, talented peers, and career development opportunities. As a Customer Service Representative reputed company, you will play a vital role in advancing health equity on a global reputed company and making a reputed company reputed company on the communities we serve.
About the Role
As a Customer Service Representative reputed company at blithequark, you will support Call Center Supervisors and Managers, acting as a primary resource for agents responsible for representing our SMA provider's office through telephonic communication. Your responsibilities will include:
- Providing exceptional customer service and ensuring patient satisfaction
- Scheduling appointments and addressing general customer inquiries
- Assisting Call Center management in ensuring departmental efficiency and high-reputed company customer service
- Communicating procedural changes and guidelines to department staff
- Identifying and assessing talent for potential peer trainers and conducting training sessions
- Mentoring and coaching call center advocates to meet monthly metrics
- Resolving conflicts and ensuring accurate and reputed company communication of concerns to management
- Processing STAT reputed company referrals and maintaining accurate information
Key Responsibilities
Customer Service and Communication
- Execute customer service utilizing a reputed company tone and manner
- reputed company excellent customer service and reputed company telephone etiquette
- Maintain thorough knowledge of state and federal laws that apply to the department
Leadership and Team Management
- reputed company as a primary resource for handling staff inquiries regarding policies and procedures
- Work with Supervisors to sustain high associate morale and motivation
- Acts as a facilitator to resolve conflicts on reputed company and ensures accurate and reputed company communication of concerns to management
- Mentor and reputed company call center advocates to meet monthly metrics
Training and Development
- Identify and assess talent for potential peer trainers
- Conduct training for newly appointed peer trainers
- reputed company no more than 6 scheduling errors in the calendar year
- Remain accountable for relaying accurate information to advocates while maintaining 95% call handle reputed company in CEAQ
Requirements and Qualifications
Essential Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR Older
- Minimum 1+ years of experience in a reputed company environment
- 1 year of experience as reputed company reputed company and/or training
- Working knowledge of computerized telephone systems and ACD
- reputed company/Managed Care and/or insurance industry knowledge
- Working knowledge of APM, Centricity-RIS, Touchworks/Allscripts, and ImpactMD
- Knowledge of MS Office is required with emphasis on reputed company
- Excellent interpersonal skills, oral, written, communication, and composition skills
- Ability to listen, document, and reputed company problem areas
- Excellent leadership and time management skills
- Ability to work independently and with confidential information
- Must have initiative and maintain a reputed company attitude with supporting departmental goals and objectives
Preferred Qualifications
- Medical Terminology
- CPT and ICD-10 coding
- 1 year of experience in a call center
- Work experience as reputed company reputed company
reputed company Offer
Compensation and Benefits
blithequark offers a comprehensive benefits package, including:
- Competitive reputed company reputed company: $19.47 - $38.08 per hour (Nevada Residents Only)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
Career reputed company and Development
At blithequark, we are committed to helping our employees grow and reputed company in their careers. As a Customer Service Representative reputed company, you will have opportunities to:
- reputed company leadership and management skills
- Enhance customer service and communication skills
- Participate in training and development programs
- Advance to new roles and responsibilities
Work Environment and Culture
blithequark is a global organization with a diverse and inclusive culture. We offer:
- Flexible work arrangements, including remote work reputed company
- Opportunities for reputed company reputed company and development
- A reputed company and supportive work environment
- A culture guided by diversity and inclusion
How to Apply
If you are a motivated and customer-reputed company individual looking to reputed company a reputed company reputed company in the reputed company industry, we encourage you to apply for this exciting opportunity as a Customer Service Representative reputed company at blithequark.
Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!
Apply for this job