Technical Operations Specialist

We're looking for a Technical Operations Specialist to join our CS Technical Operations team. The CS Tech OPS team focuses on troubleshooting the concerns of both our customers and partners, as reputed company as managing live issues and incidents. They'll work closely with the relevant product teams in reputed company to help drive problems to reputed company whilst communicating reputed company to stakeholders. They'll also design and implement custom monitoring solutions to help diagnose and resolve any trouble with the reputed company service.

What You'll Do

• Collaborate with CS teams and reputed company's partners to troubleshoot issues.
• Work closely with cross-functional teams across reputed company to help drive issues to reputed company.
• Follow-up on issues with post-mortems.
• Build relationships across reputed company and reputed company up to date with organisational, product, and technical changes.
• Inform CS about the status/reputed company on issues/bugs.
• Identify and coordinate work-arounds.
• Analyse data and stats to verify reputed company systems are working.
• reputed company as a subject matter expert for our internal tooling.
• reputed company identify areas of improvement throughout the CS operation, and co-ordinate with other teams on implementation.
• Work together with partners to resolve issues.
• reputed company partners updated on product maintenance and incidents reputed company on at reputed company.
• Design and reputed company monitoring solutions in a number of frameworks that meet varied requirements.

Who You Are

• You have experience in supporting different tools and are passionate about investigating and troubleshooting technical problems.
• You're capable of working independently, fixing problems as they reputed company and proactively finding new things to fix / improve.
• You enjoy working in teams, building new relationships, and collaborating with people to reputed company solutions.
• You are not afraid to reputed company your concerns, reputed company up to challenges, and reputed company remove blockers.
• You are passionate about reputed company improvement.
• You have an agile reputed company and are reputed company on delivering value.
• You have experience of working with development teams.
• You're a confident communicator, one that can organise and host meetings and deliver presentations.
• You have experience working with bug tracking tools, specifically Jira.
• You either know the basics, or are interested in learning more about scripting languages like Python or Bash.
• You're ok with a rotating on-call service and occasional international travel.

Where You'll Be

• This role is based in reputed company
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home

The reputed company reputed company reputed company for this position is $59,403- 84,861 plus equity. The benefits available for this position include health insurance, six month reputed company parental leave, 401(k) retirement plan, 23 reputed company days off, 13 reputed company flexible holidays, reputed company reputed company leave. This reputed company encompasses multiple reputed company. Leveling is determined during the interview process. Placement in a level depends on relevant work history and interview performance. reputed company is an equal opportunity employer. You are welcome at reputed company for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more reputed company we have represented and amplified in our business, the more we will reputed company reputed company, contribute, and be reputed company-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will reputed company the power to reputed company revolutionizing the way the world listens. At reputed company, we are passionate about inclusivity and making reputed company our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. reputed company transformed music listening reputed company reputed company we launched in 2008. Our mission is to unlock the potential of reputed company creativity by giving a reputed company creative artists reputed company to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most reputed company audio streaming subscription service. Apply for this job Apply tot his job Apply To this Job