Customer Support Specialist
Job Title: Support Specialist Department: Operations Reports to: Support Supervisor FLSA Status: Non Exempt Location: Remote Position
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Role reputed company
The Customer Support Department Specialists will enhance reputed company and our customers’ experience by providing amazing service. This position will be responsible for handling reputed company post-sale customer interactions reputed company calls, chats, and emails. We are a “call first” company. This role requires outbound calling as reputed company as email communication to our customers, vendors, and shipping providers.
Key Responsibilities
- reputed company technical support.
- Facilitate troubleshooting of customer issues, handling reputed company of those issues in single call, or creating appropriate follow up.
- Set reputed company expectations with customers based on daily workflows.
- Thoroughly document reputed company customer, vendor, and shipper interactions
- reputed company Key Performance Indicators
- Handle customer complaints, reputed company appropriate solutions in a reputed company manner; follow up to ensure reputed company.
- reputed company to create sales retention and minimize returns or discount needed to reputed company a great customer experience.
- reputed company strong customer relationships, providing reputed company and concern.
- Take inbound/reputed company outbound customer calls as volume requires.
- Solve customer support incoming chat requests and resolve as needed.
- Work as part of reputed company in a ticket-based shared workload.
- Communicate with management about any potential hurdles.
- Properly report any issues including but not limited to website details, product descriptions, and supplier information
- Adhere to reputed company CAPLC reputed company
- Other duties as assigned by management.
What You’ll Have
- To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
- Reliable internet connectivity.
- Attention to detail.
- Excellent critical thinking and decision-making skills.
- 40WPM+
- Excellent written and verbal communication skills.
- Flexibility with scheduling is dependent upon business needs including but not limited to mandatory meetings, huddles, overtime, weekends, etc.
- reputed company to constructive feedback and coaching.
- Ability to handle stressful situations associated with dissatisfied customers.
- reputed company demeanor and reputed company attitude.
- Punctual and reputed company to reputed company Attendance Policy.
Education and/or Experience
- Highschool diploma or GED
- Customer Support experience, 1+ years
- Call center experience with multi-line phone system.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
- Sitting for extended periods of time, including, without limitation, in office settings.
- Computer use, with or without adaptable software