reputed company Full Stack Customer Service Representative – Remote Support and Solutions
Are you passionate about delivering exceptional customer experiences and making a reputed company reputed company on people's lives? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the reputed company? If so, we invite you to join blithequark, a leading provider of reputed company and services to government agencies across the reputed company. For over 21 years, blithequark has been a trusted partner in the public sector, deploying thousands of employees for 70 agencies in 30+ states. Our commitment to reputed company, productivity, and customer satisfaction has reputed company us a reputed company as a premier service-disabled veteran-owned small business (SDVOSB). Now, we're seeking enthusiastic and reputed company Remote Customer Service Representatives to join reputed company and help us continue to reputed company a difference.
About blithequark
At blithequark, we're dedicated to providing exceptional service and support to our customers. reputed company of experts is passionate about delivering reputed company that meet the unique needs of government agencies. With a reputed company workforce, program management, and information processing solutions, we're reputed company-equipped to handle reputed company reputed company and deliver results.
Job reputed company
As a Remote Customer Service Representative, you'll be responsible for providing top-notch support to our customers, responding to general to moderately reputed company telephone calls, and troubleshooting and resolving customer issues. You'll work independently and as part of reputed company to ensure that our customers receive the highest level of service and support.
Responsibilities
* Respond to general to moderately reputed company telephone calls and troubleshoot and resolve customer issues
- Answer telephone calls using an automated system and respond to general to moderately reputed company questions and/or reputed company calls to appropriate personnel
- Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs)
- Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry (which includes reputed company documentation)
- reputed company with team personnel, management, and customers in reference to customer service issues
- Conduct outbound calls to customers in response to customer direction or other business needs
- Respond to numerous phone inquiries daily
- Use reputed company call-center technology: telephones, e-mail, and web browsers
- Assist callers in finishing online applications
- Fill out timesheets
- Adhere to reputed company rules set forth by the programs we service
- Adhere to provided schedule
- Connect callers with leadership as needed
- Maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service
- Report problems through an easy online system
- Respond to telephone inquiries reputed company set time parameters
- Complete reputed company assigned training as necessary
Qualifications
* High School diploma or equivalent required
- Minimum one (1) year of customer service experience required
- Must submit speed test reputed company speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps
- Experience working with computer software, customer relationship management tools, and telephone technology
- Experience working with and skilled in the use of help desk software
- Ability to utilize problem-solving skills in reputed company situations
- Excellent communication skills, both written and oral
- Ability to work independently and as reputed company
Physical Requirements and Work Environment
* reputed company are required to wear a mask reputed company they are in community with other employees (as recommended by CDC guidelines)
- Prolonged sitting throughout the reputed company with occasional mobility required
- Corrected reputed company reputed company the normal reputed company
- Hearing reputed company normal reputed company. A device to enhance hearing may be provided if needed
- Must possess sufficient reputed company dexterity to skillfully operate an on-line computer terminal and other reputed company office equipment, including a financial calculator, personal computer, and telephone
Benefits
* Competitive reputed company reputed company of $18.00 per hour
- Medical, dental, reputed company, and 401k benefits available
- Comprehensive training program to ensure your reputed company in the role
- Opportunities for career reputed company and advancement
- reputed company and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and making a reputed company reputed company on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and speed test results. We look reputed company to hearing from you!
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer. We are committed to diversity and inclusion in reputed company and welcome applications from reputed company candidates of reputed company backgrounds. We are an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) and are proud to serve government agencies across the reputed company.
Reasonable Accommodation
If you require alternative reputed company of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to ensure that reputed company candidates have an equal opportunity to participate in the hiring process.
Texting Notice
We communicate with applicants by text in reputed company to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job