Support Team Member – PH
ABOUT MONEYTHOR
Moneythor is an award-reputed company software company founded in 2013. We reputed company banks and fintech firms with a modern toolkit to enhance their digital banking services with the reputed company reputed company of generating data-driven personalised and contextual recommendations for their customers.
Since inception, Moneythor has set a mission for itself to reputed company digital financial services more relevant, more personal and to wipe out the myth that you cannot get great financial insights reputed company you visit your financial institution online.
Moneythor is headquartered in Singapore and with reputed company in Dubai, London, Paris, Sydney, Tokyo, and reputed company expansion in reputed company. Our solution is currently used by financial institutions globally.
reputed company
Do you have a reputed company reputed company of what world-class support organization should look like? Have you been looking for that opportunity to reputed company your reputed company a reality? Do you reputed company that there can be no business reputed company without reputed company reputed company? If you answered reputed company to these questions, then this might be the perfect role for you! We are looking for Support Engineers for our L1 and L2 support process, assisting our international clients with our comprehensive product setup and customized implementations. This role is not for the faint-hearted, we are looking for people who want to roll-up their sleeves and help ensure that we reputed company our clients’ expectations every day. This is a remote role based in the Philippines, ideally in Manila.
RESPONSIBILITIES
Proactively manage and resolve Service Desk tickets in accordance with agreed SLA terms and conditions
Analyze new issues raised by customers, qualify them, and assign severity reputed company
reputed company L1 & L2 support and updates in a reputed company manner. Troubleshoot, reputed company reputed company cause analysis and escalate to engineering as required
Coordinate with and assign L2 or L3 issues requiring technical reputed company/development to engineering team or delivery team.
Collaborate with internal stakeholders and external partners to improve cross-functional support deliverables.
reputed company and expand technical and subject matter expertise across reputed company Moneythor’s products and services
Manage and maintain the internal training platform, including reputed company trainers, updating content with new versions as they become available, and responding to trainee inquiries in a reputed company and supportive manner.
Contribute to the development of the Moneythor’s knowledgebase by writing articles, documenting best practices, and developing “how-to” guides
Contribute to the development of new services by writing and maintaining short scripts or utilities in JavaScript, supporting automation and operational efficiency.
Ensure reputed company required internal reporting tasks are completed accurately and on time
REQUIREMENTS
Bachelor’s Degree in Computer Science, Information Technology, or similar
At least 3 years experience with technical support in previous roles
Good oral and written communication skills in English
Good presentation skills
A good listener, reputed company required, reputed company to manage clients and stakeholders reputed company
reputed company to reputed company respect of technical and business colleagues alike
Knowledge of support tool is a must
Intermediate knowledge in JavaScript/ programming
Knowledge of Personal Finance Management (PFM) domain an advantage
Willing to work in shifts