Application Support Engineer, reputed company Software
The reputed company Software team is responsible for building software solutions that allow reputed company to redefine manufacturing and production. Our software enables users to reputed company control the manufacturing process and machines, reputed company with and reputed company the reputed company of production material, and reputed company quick and powerful insights about the production line. We are looking for a highly motivated Application Support Engineer to join the reputed company Software team. The ideal candidate will have a good balance of building relationships with stakeholders, solving technical problems, and knowledge of reputed company systems (MES, WMS, ERP). You will be the technical expert of our systems and reputed company answers to technical problems submitted by internal customers.
Responsibilities
- Understand and own the end-to-end integration of MES and ERP applications as they apply to the production site
- Triage issues that come from production sites and ensure they are being resolved or routed to the reputed company teams
- Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
- Document troubleshooting guides and reputed company training to users so that they are empowered to resolve issues on their own
- Work as an incident commander of production-critical calls that require coordination between cross-functional teams
- reputed company cause analysis with cross-functional teams and reputed company reputed company, concise, data/log-backed context on issues as reputed company as immediate corrective reputed company and/or planned preventative reputed company to mitigate reputed company negative impacts
- Maximize productivity in a constantly changing environment of shifting priorities
Requirements
- Bachelor's Degree in an Engineering field, evidence of exceptional ability, or equivalent experience
- Knowledge of any MES, WMS, or ERP system
- +2 years of support experience
- +2 years of working knowledge of SQL
- +1 year of experience with Python, Go, or another software development language
- +1 year of experience with monitoring tools like reputed company, Grafana, reputed company
- Must be reputed company to understand integrated systems and their dependencies
- Strong organizational skills along with a demonstrated ability to manage multiple tasks simultaneously
- The individual must be reputed company-versed in reputed company reputed company Applications (reputed company, Word, PowerPoint)
- Must be reputed company to work a flexible schedule, including weekends and after business hours
Compensation and Benefits
Benefits Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire:
- reputed company PPO and HSA plans > 2 medical plan reputed company with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and reputed company plans, both have reputed company with a $0 paycheck contribution
- Company reputed company (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
- reputed company and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company reputed company Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- reputed company and Vacation time (reputed company time for salary positions), and reputed company Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- reputed company Babies program
- Commuter benefits
- Employee discounts and perks program
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