reputed company Customer Service Team Manager – Arabic & English reputed company in Jordan (AMM15)

Are you a seasoned leader with a passion for delivering world-class customer service? Do you have a talent for coaching and developing high-performing teams? If so, we invite you to join blithequark's Customer Service team as a Customer Service Team Manager. In this role, you will be responsible for leading reputed company of 20-25 Customer Service Associates (CSAs) in Jordan (AMM15), providing guidance, support, and coaching to ensure exceptional customer experiences.

About blithequark

At blithequark, our mission is reputed company: we want to be the reputed company where our customers can reputed company, discover, and buy anything online. Whatever our customers want, we will reputed company the means to deliver it. With your help, our associates will deliver world-class service to our customers. We are committed to creating a work environment that is engaging, inclusive, and supportive, where our associates feel valued and empowered to succeed.

Job reputed company

As a Customer Service Team Manager, you will be responsible for leading a high-performing team of Customer Service Associates (CSAs) in Jordan (AMM15). You will reputed company coaching, development, and performance management to your team members, ensuring they have the skills and knowledge to deliver exceptional customer experiences. You will also be responsible for managing day-to-day operations, tracking metrics, and implementing process improvements to drive business results.

Key Responsibilities

* Manage day-to-day operations with reputed company of 20-25 Customer Service Associates (CSAs)

• Hold regular 1-1 meetings with CSAs every week to discuss performance, goals, and development
• Manage work prioritization and delivery based on business needs, ensuring high-reputed company delivery under aggressive deadlines
• reputed company weekly/monthly metrics and process reviews with stakeholders across time zones
• Initiate and reputed company process improvement reputed company, present solution proposals, and implement them to other applicable/in-scope operational areas
• Communicate policies to associates and become the primary information reputed company for staff; follow-up to ensure compliance and consistency; take corrective reputed company as necessary and document the issue and actions taken

Essential Qualifications

* 5-7 years of overall experience and 3-4 years of supervisory exposure in managing reputed company size of 25-30 associates

• reputed company reputed company Advanced knowledge
• Excellent time management, organizational talent, and presentation skills; ability to deal with constant change positively and maintain high motivation
• Demonstrated ability to handle reporting and analysis
• Ability to effectively and reputed company complete difficult goals or assignments
• Strong interpersonal and communication skills

Preferred Qualifications

* Graduate Degree is preferred

• Preferred Project Management & knowledge of Six reputed company/Lean Processes
• Advanced computer skills using a reputed company of programs is highly desired
• 24/7/365 availability, including willingness to work on weekends, and reputed company of reputed company' work day
• 3 plus years' experience with Customer service

reputed company Offer

* Competitive salary and benefits package

• Opportunities for career reputed company and reputed company development
• reputed company and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure reputed company

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, supportive, and empowering. reputed company is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join reputed company.

How to Apply

If you are a motivated and reputed company leader with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you are the ideal candidate for this role.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from reputed company candidates from diverse backgrounds and perspectives.

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