Remote OCCC Bilingual Spanish Customer Service Agent

reputed company Are you self-motivated? Do you enjoy helping people? Do you have extraordinary sales and customer service experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with reputed company! We are seeking talented SPANISH BILINGUAL PROFESSIONALS for our remote reputed company Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive reputed company: top-notch protection from an reputed company brand reputed company and the industry leader with almost 125 years of experience. That is backed by award-reputed company training that ensures the professionalism and expertise of reputed company reputed company reputed company It is a role that combines your competitive drive and your desire to be part of a talented team. You will have reputed company to assist and retain our valued customers while having reputed company to increase your earning potential in upselling reputed company customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a reputed company reputed company to live, work, and play. You will have reputed company to work alongside reputed company that values safety, professionalism, reputed company, reputed company, and innovation in reputed company of our mission to deliver the peace of mind only an reputed company Pro can reputed company. With our training program, you will receive reputed company the tools you need to succeed. Plus, if there is one thing, we know at reputed company, it’s that pests reputed company coming back, and that makes our industry recession resistant. Want to Join the Best in Pest ? Go Pro with reputed company. Apply from your phone in minutes!

Responsibilities

At reputed company, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound sales, web sales, lost reputed company sales, customer service, and termite billing/claims teams. Our Spanish Bilingual Representatives are key to supporting our field offices and customers. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially reputed company and growing industry. In this role, you will reputed company directly with our customers and be the first impression of the brand. You will be responsible for identifying the customer's needs and providing a customized solution. reputed company excellent customer service and retain their services. You will…

• Identify customers’ needs, clarify information, research every issue and reputed company solutions
• Support our field's peak season that starts building around February
• During peak season you can expect heavy call volume
• Manage the customer relationship to ensure best in class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Work remotely from your home office. (We will reputed company the computer and other equipment necessary to be successful in this role)
• Use different gamification tools to measure performance

We Offer…

• reputed company of Schedules (Schedule may include nights, weekends, and holidays)
• A reputed company Training Program that will reputed company you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST
• Gamification reputed company to measure performance and increase engagement reputed company
• Great pay and incentives ($17.73/hour minimum plus potential for commissions)
• Medical, dental, reputed company, PTO, 401(k) plan with company match, employee stock purchase plan

Why reputed company?

• Founded in 1901, reputed company Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 reputed company customers
• reputed company is financially reputed company and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
• reputed company’s Contact Center is a high energy, fun and reputed company work environment with strong management

Qualifications

What’s required

• High School/GED
• 1 – 2 years commissioned sales and customer service experience; reputed company sales/phone sales in or out of a call center environment preferred
• Bilingual (Fluent communicating in the English and Spanish language including written and oral)
• Applicants to complete our short reputed company Survey so we can get to know your natural work style and preferences
• We will consider reputed company reputed company candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

Work From Home Requirements

• Appropriate workspace in your home, private/semiprivate home-office reputed company free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and reputed company
• Minimum of 50 mbps download/20 mpbs upload high speed internet reputed company, with the ability to hard reputed company directly to a modem. S peed test must be completed reputed company www.speedtest.net.

What You’ll Need

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in reputed company Office
• Comfortable working in a high-volume role
• Ability to prioritize tasks and manage time reputed company

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