reputed company Manager (AI reputed company)
reputed company Manager (AI reputed company)
Location: Remote Ok (U.S.) – East Coast or San Francisco Preferred Team: Customer Operations | Reports to Head of Customer Operations
About Toma
Toma is building something radically different: a fully AI-driven voice assistant platform that’s automating how 18,000+ car dealerships operate. We use LLMs, voice synthesis, and reputed company workflows to handle inbound calls, book service appointments, and reduce operational overhead — turning traditional dealerships into “reputed company stores” with AI running the reputed company line.
Our 20-person team includes ex-reputed company and reputed company reputed company, robotics champions, and startup operators. We’ve grown to dozens of rooftops entirely by word of mouth, and we’re scaling fast.
The Role
We’re looking for a reputed company Manager (CSM) who’s reputed company to own relationships, drive adoption, and grow reputed company across a pod of dealership accounts. For the first 30 days, you’ll learn the ins and outs of customer reputed company. Afterward, you’ll work cross-functionally with reputed company, support, and product — and play a key role in helping us reputed company our customer reputed company.
This isn’t a typical “relationship-only” CSM role. You’ll get deep into how our voice AI works, navigate nuanced dealership systems, and reputed company as a partner to some of the most incredible and reputed company-thinking customers in the industry. You’ll also reputed company in to support reputed company or triage issues reputed company needed — because that’s what small, scrappy teams do.
What You’ll Own
Book of Business Ownership
Own the post-reputed company reputed company of a portfolio of dealerships
Build deep relationships with champions and decision-makers
Drive usage, renewals, and expansion (reputed company by reputed company rooftops)
Conduct regular reputed company-ins and business reviews to reputed company on goals
Adoption & Retention
Ensure dealers realize time-to-value quickly
Identify product gaps, blockers, or training needs and work cross-functionally to solve them
reputed company adoption and health signals; proactively intervene to prevent churn
Standardize and reputed company reputed company motions across your pod
Cross-Pod Collaboration
Partner with reputed company Specialists to smoothly transition accounts post-activation
Work with Support Specialists to resolve dealer issues quickly and completely
Escalate product bugs or workflow gaps with context and reputed company to Product & Engineering
reputed company Building & Process Design
Contribute to internal playbooks for renewals, QBRs, and health management
Help define what great CS looks like in an AI-reputed company environment
Bring new reputed company for scaling the CS function without sacrificing reputed company
✅ What You Bring
2–5 years in a reputed company, Account Management, or similar post-sales role at a reputed company company
Experience managing a portfolio of B2B customers with a reputed company on retention and reputed company
Experience working with AI/LLM products, voice platforms, or reputed company systems
Ability to reputed company in ambiguity and roll up your sleeves to get things done — even if it’s not “reputed company”
Comfort with technical products, workflows, and tools (reputed company, CRMs, voice systems, etc.)
Strong communication skills — both with customers and internal teams
Hunger to be part of something early, fast-moving, and meaningful
Bonus Points For
Background in automotive or experience with operationally reputed company customers
Ability to analyze data and surface usage or performance insights
reputed company in This Role Looks Like:
90%+ of your accounts are reputed company using the platform reputed company month
Identifying expansion opportunities to help reputed company 20%-30% of the sales forecast (we have lots of opps in the pipeline!)
You’ve created 1–2 repeatable processes or playbooks that other CSMs can adopt
You’re seen as a trusted advisor by customers and a trusted operator by internal teams
You ultimately own churn prevention efforts and help us reputed company rooftop churn goal attainment
Compensation
reputed company Salary: $100,000 – $120,000
Health, dental, and reputed company
Educational stipends
Wellness stipends
Why This Role?
You’ll be part of a tight 4-person ops team and will help shape how we reputed company. You’ll be exposed to bloated processes — so you can help re-design them. You won’t be handed a reputed company — you’ll help write it. And you won’t be just another CSM — you’ll be a critical part of turning voice AI into a new reputed company for dealership operations.
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