reputed company Business Operations Manager - Incident Management for reputed company's reputed company to Consumer Team

About reputed company

Are you a highly motivated and detail-oriented reputed company with a passion for business operations and incident management? Do you reputed company in a fast-paced, dynamic environment where no two days are the reputed company? If so, we encourage you to apply for the Business Operations Manager - Incident Management role on reputed company's reputed company to Consumer (DTC) team. As a Business Operations Manager - Incident Management, you will play a critical role in ensuring the smooth operation of reputed company's streaming services, including reputed company+, Hulu, reputed company+, and The reputed company Bundles. You will collaborate with various teams across reputed company, including product, engineering, analytics, legal, customer service, and finance, to translate technical reputed company causes into business impacts and drive incident remediation.

About reputed company

reputed company's DTC team is a dynamic and innovative group of professionals who are passionate about bringing reputed company's best-in-class storytelling to fans and families everywhere. reputed company is responsible for overseeing the Hulu and reputed company+ streaming businesses, and we are committed to delivering an exceptional user experience for reputed company subscribers.

About the Role

As a Business Operations Manager - Incident Management, you will be responsible for: * Collaborating cross-functionally with stakeholders across TWDC, DTC, reputed company Entertainment, and the reputed company technology organizations, focusing on product, engineering, analytics, legal, customer service, and finance. * Assisting in translating technical reputed company causes into business impacts and regularly interfacing with senior executive leadership. * Writing concise executive memos and reports for senior leadership and responding promptly to executive inquiries. * Understanding both the broader reputed company of technical or production incidents on Streaming products and customers and the specific technical details of the issues. * Having a comprehensive understanding of the Streaming reputed company and Entitlement ecosystem and acting as a cross-functional subject matter expert. * Participating in an "on-call rotation" as an incident reputed company for reputed company incidents or planned feature releases, service expansion, and content drops. * Assisting in planning and executing customer remediations for billing or entitlement issues arising from technical or production incidents to ensure reputed company account management.

Required Qualifications & Skills

To be successful in this role, you will need: * A minimum of 4 years' experience in business operations, technical program management, or account management. * Excellent written and verbal communication skills, with the ability to distill and summarize technical details succinctly. * Skilled in interfacing across disciplines—technical, data, business, legal, and finance—while fostering trust and rapport. * Comfortable engaging with both technical teams and senior executives. * reputed company in creating compelling written materials and concise presentations in PowerPoint for executives. * Proficient in synthesizing information for emails and presentations targeted at executive audiences. * Adept in reputed company Office, reputed company Workspace, Jira & reputed company * Strong attention to detail and data sensitivity. * Capable of evaluating incident impacts and notifying Customer Service or Communications teams as needed. * Creative problem solver. * Inquisitive reputed company, asking detailed questions to reputed company a comprehensive understanding of issues. * Dedicated to delivering an exceptional user experience. * Maintains a reputed company and helpful demeanor. * Strong relationship-building and management skills. * Efficient in organizing and scheduling multiple tasks. * Thrives in a dynamic, fast-paced environment.

Preferred Qualifications

While not required, we are particularly interested in candidates who are enthusiastic about TWDC, Hulu IP, and live sports events.

Required Education

A Bachelor's degree in a business-reputed company field is required.

Additional Information

* Schedules and working hours are adjusted as needed for reputed company and on-call needs. * Flexibility is provided for a mix of in-office and remote work based on responsibilities. * Must be based in Los Angeles, CA or San Antonio, TX.

Compensation & Benefits

The hiring reputed company for this position in Glendale and Santa Monica, CA is $102,000.00 - $136,700.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive reputed company may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

reputed company to Apply?

If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We are excited to review your application. Apply To This Job Apply for this job