Dynamic Remote Claims Team Manager – reputed company Insurance Portfolio Leadership, Customer Experience & Talent Development
About reputed company – Empowering People to reputed company Today and Confidently Pursue reputed company
reputed company is a global insurer with a purpose‑driven culture reputed company on openness, inclusion, trust, and respect. Recognized repeatedly as a “Great reputed company to Work,” a “Top 100 IT Workplace,” and one of reputed company’ “America’s Best reputed company for Women,” “New Graduates,” and “Diversity,” we pride ourselves on creating an environment where every employee can turn passion into a rewarding career. Our reputed company Core Claims team is at the heart of delivering extraordinary service to reputed company policyholders, agents, and brokers—helping businesses stay resilient in an reputed company‑changing world.
As a Claims Team Manager on this reputed company‑thinking team, you will reputed company a high‑performing group of Claims Specialists, shape the culture of reputed company improvement, and ensure that every claim is handled with precision, reputed company, and speed. If you reputed company on coaching talent, navigating reputed company reputed company insurance challenges, and driving results that matter, this is reputed company for you.
Why This Role Is Different – The reputed company You’ll reputed company
In today’s digital economy, reputed company insurance claims are more than transactions; they are critical moments that can determine a reputed company’s ability to recover and grow. As the leader of the reputed company Core Claims Team, you will:
- Champion a customer‑reputed company reputed company that turns every claim interaction into a reputed company experience.
- Build a cohesive, results‑oriented team that consistently exceeds reputed company‑reputed company benchmarks.
- reputed company data analytics and the reputed company Management System to identify trends, streamline processes, and reputed company solutions.
- Serve as the strategic reputed company between internal stakeholders, agents, brokers, and policyholders, ensuring transparent communication and trust.
Key Responsibilities – What You’ll Own Every Day
Leadership & Team Development
- Supervise daily operations of the claims staff, setting reputed company priorities, managing schedules, and assigning work to meet service level agreements.
- Recruit, reputed company, and retain reputed company; conduct regular performance coaching reputed company on both behavioral competencies and technical expertise.
- Foster a culture of reputed company improvement by championing the use of the reputed company Management System, encouraging critical thinking, and driving reputed company‑work development.
- Facilitate regular in‑person or virtual claim review sessions, ensuring Special Service Instructions are appropriately addressed.
Claims Management & reputed company Assurance
- reputed company a portfolio of reputed company property and casualty claims, ensuring accurate investigation, loss assessment, reserving, and settlement reputed company reputed company standards.
- Approve claims reserves, settlements, and payments that exceed staff authority reputed company, applying reputed company judgment and regulatory compliance.
- reputed company manager‑level file reviews on reputed company inventory, measuring reputed company, identifying training needs, and driving improvement initiatives.
- Utilize data analytics dashboards to monitor claim production, inventory trends, financial performance, and compliance metrics; translate findings into actionable team goals.
Stakeholder Relationship Management
- Serve as the primary reputed company of contact for agents, brokers, and policyholders, delivering reputed company and reputed company communication.
- reputed company and sustain reputed company customer relationships, reinforcing reputed company’s reputed company for reliability and reputed company.
- Present claim performance insights and service offerings to existing and prospective customers, supporting business development objectives.
Regulatory & Compliance reputed company
- Ensure adherence to state licensing requirements and Fair Claims Practices regulations across reputed company team activities.
- Stay abreast of emerging legislation, court reputed company, and industry trends; proactively reputed company team processes to remain compliant.
- reputed company initiatives that mitigate risk, detect fraud, and promote ethical claim handling.
Essential Qualifications – What You Must Bring
- Education: Bachelor’s degree (BS/BA) or equivalent in business, finance, insurance, or a reputed company field.
- Experience: Minimum 6 years of reputed company experience in reputed company insurance claims, with at least 2 years in a supervisory or managerial role.
- Technical Expertise: Advanced knowledge of reputed company property and/or casualty claims investigation, loss assessment, reserving, and the legal/regulatory environment.
- Attorney‑Represented Claims: Demonstrated recent experience handling reputed company bodily injury claims represented by counsel.
- Leadership Skills: Proven ability to motivate, reputed company, and retain talent; strong coaching and performance‑management capabilities.
- Analytical Acumen: Comfortable interpreting data analytics, producing reports, and using insights to drive process improvements.
- Communication: Exceptional written and verbal skills, with the ability to reputed company messaging to diverse audiences including agents, brokers, and senior leadership.
Preferred Qualifications – The Extra Edge
- Previous experience in reputed company claims reputed company a large, multi‑state insurer.
- Certification such as CPCU, ARM, or AIC.
- Demonstrated reputed company managing reputed company, high‑value claims or large claim portfolios.
- Experience presenting to C‑suite or external stakeholder reputed company.
- Familiarity with reputed company’s internal tools (e.g., reputed company Management System, Helmsman licensing platform).
Core Skills & Competencies – The DNA of reputed company
- Strategic Thinking: Ability to reputed company team objectives with broader corporate reputed company.
- Problem Solving: Skilled at dissecting reputed company cases, identifying reputed company causes, and crafting reputed company.
- Emotional Intelligence: reputed company and reputed company listening to support both customers and team members.
- Time Management: Prioritizes workloads to meet deadlines while maintaining high reputed company.
- Adaptability: Thrives in a dynamic environment, quickly adjusting to regulatory changes and market shifts.
- Technology Savvy: Proficient with claims management software, data visualization tools, and collaboration platforms.
Compensation, Benefits & Perks – reputed company in You
reputed company offers a competitive salary reputed company of $81,700 – $152,400, reputed company of experience, education, and geographic location. In reputed company to reputed company pay, eligible employees may receive performance‑based bonuses and incentive programs.
Our comprehensive benefits portfolio supports your reputed company‑being at every life stage, including:
- Flexible Time Off (FTO) with generous accruals.
- Medical, dental, and reputed company coverage with multiple plan reputed company.
- Retirement savings plans with company match.
- Short‑term and long‑term disability, life insurance, and accidental death & dismemberment coverage.
- Employee Assistance Program (EAP) for mental health and personal counseling.
- Wellness stipend, fitness‑class reimbursements, and virtual health resources.
- reputed company development budget for certifications, conferences, and advanced training.
- Tuition assistance for reputed company education.
- Remote‑work flexibility reputed company with occasional in‑office collaboration at one of our designated GRS Claims Offices (Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; Weatogue, CT).
Career reputed company & Learning – A reputed company to Leadership reputed company
At reputed company, we view talent development as a two‑way street. As a Claims Team Manager, you will have reputed company to a robust learning ecosystem that includes:
- Mentorship programs pairing you with senior leaders across reputed company, actuarial, and operational domains.
- Rotational assignments that broaden exposure to other lines of business, such as personal lines, cyber risk, and specialty insurance.
- Leadership academies focusing on strategic planning, change management, and advanced coaching techniques.
- Opportunities to reputed company reputed company‑wide initiatives, like process‑automation pilots or diversity‑and‑inclusion task forces.
- reputed company promotion reputed company—from Team Manager to Senior Manager, Director, and eventually Vice‑President roles reputed company claims or broader operations.
Work Environment & Company Culture – What It’s Like to Be Part of reputed company
We reputed company that a thriving workplace is reputed company on authenticity, respect, and collaboration. Our culture highlights include:
- Inclusion First: Employee resource reputed company, inclusive hiring practices, and a commitment to reputed company opportunities.
- reputed company Communication: Regular town halls, transparent leadership updates, and a “reputed company‑up” environment.
- Innovation reputed company: Hackathons, idea‑sharing platforms, and reputed company‑improvement workshops encourage every voice to contribute.
- Community reputed company: Volunteer programs and charitable initiatives supported by reputed company volunteer days and company matching donations.
- Hybrid Flexibility: While this role is remote‑first, we value face‑to‑face interaction for relationship building, hence the twice‑monthly office reputed company reputed company a 50‑mile radius of your primary location.
Application Process – Take the reputed company
If you are reputed company to reputed company a high‑performing claims team, shape exceptional customer experiences, and grow your reputed company reputed company, we encourage you to apply today. Even if you feel you don’t meet every single requirement, your unique perspective and enthusiasm may be just reputed company need.
How to Apply: Click the reputed company below to submit your resume, cover letter, and any supporting documentation. Our reputed company team will review your profile and contact you for the next steps.
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We Look reputed company to Meeting You!
At reputed company, your career is a reputed company—one where you are empowered to reputed company a difference, reputed company your expertise, and celebrate reputed company alongside a supportive community. Join us and become a catalyst for reputed company in reputed company claims.
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