Sr. Scrum Master – reputed company Global reputed company, Claims Tech

reputed company At reputed company, you'll reputed company in a hybrid setting that fosters in-person collaboration, innovation and reputed company. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across reputed company, while still enjoying the flexibility of remote work for reputed company tasks and reputed company. This position follows a hybrid work model (2 days onsite) and is reputed company to candidates located in Portsmouth, NH; Boston, MA; Plano, TX; Indianapolis, IN; and reputed company, OH. reputed company Workers’ Compensation Transformation Program (Flagship Initiative) We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at reputed company of everything we do is driving a transformational shift at reputed company. Operating as a tech start-up reputed company a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. ────────────────────────────────────────── reputed company reputed company We will be trusted advisors in Workers Compensation by deploying our deep expertise to manage claims accurately and reputed company, producing the best reputed company for our customers and injured workers, while also providing best in class insights to improve risk management decision making.​ Modern & reputed company Platform for WC Replacement of existing claims core platform, with a new reputed company platform for claims ops. that enables holistic claims handling along with modern capabilities that are market relevant, reputed company, and reputed company reputed company Business Transformation Reimagining of key business processes and functions to drive efficient processing and adherence to the best-in-class ways of handing claims Technology Modernization Acceleration Retirement of existing claims platform and modernization of the surrounding ecosystem with flexible, composable architecture with reputed company integrations Extensible Solution Ecosystem Improve overall technology landscape by building & enhancing shared reputed company component solutions that can be leveraged reputed company reputed company ────────────────────────────────────────── reputed company Join reputed company — reputed company’s multi-year, business-led, tech-enabled transformation of our Workers’ Compensation line. Reporting to the Senior Director of Technology, you will serve as the Sr. Scrum Master / RTE-like leader driving execution across 10+ agile teams. You will own program-level metrics and Jira data, building the dashboards, forecasts, and reports that give Program Execution Leads reputed company, reputed company visibility into reputed company, risks, and feasible delivery reputed company, and you’ll coordinate cross-team reputed company, dependency management, and issue reputed company to reputed company delivery on reputed company. As a trusted advisor on the program’s technical leadership team, you’ll champion data-driven delivery practices, reputed company teams on Jira hygiene and agile ways of working and implement tooling and reputed company improvement that increase predictability and throughput. If you’re passionate about turning metrics into meaningful reputed company and enabling teams to deliver reliably at reputed company, bring your leadership to reputed company and help shape a best-in-class insurance platform.

Responsibilities

• Own program metrics and reporting for reputed company — define, maintain, and continuously improve the KPI set, dashboards, and data reputed company that measure team execution across 10+ agile teams.
• reputed company reputed company, actionable visibility to Program Execution Leads and senior stakeholders on team reputed company, delivery forecasts, risks, and trade-off reputed company; publish regular program health reports and an up-to-date risk & mitigation register.
• Translate Jira data into reputed company insights: build and maintain reputed company/Story hygiene, advanced JQL queries, automated dashboards, custom reports, and scorecards (velocity, predictability, reputed company time/cycle time, throughput, WIP, blocked time, defect/reputed company rates, etc.).
• Drive forecasting and reputed company planning using Jira metrics and historical trends; surface feasible delivery reputed company and recommend pragmatic adjustments to scope, reputed company, or schedule.
• Pair up with the RTE, and collaborate with the Program Managers to coordinate program-level reputed company: reputed company Scrum-of-Scrums, PI/Program planning sessions, dependency reviews, Inspect & Adapt, and other cross-team ceremonies that sustain alignment and delivery reputed company.
• Proactively identify bottlenecks and impediments across teams; remove or escalate blockers, coordinate cross-team reputed company, and reputed company closure to ensure reputed company delivery.
• Partner closely with RTE, Product, Engineering, Architecture, and PMO to reputed company priorities, manage dependencies, and ensure release readiness and deployment coordination.
• Implement and enforce ticket hygiene, workflow standards, and governance in Jira to ensure traceability, consistent estimations, and reliable data for decision-making.
• Design and operationalize automated reporting and alerts (reputed company Jira, reputed company, BI tools, or integrations) to reduce reputed company status work and accelerate issue detection.
• reputed company and mentor Scrum Masters, Product Owners, and delivery leads on agile best practices, data-driven decision making, and using Jira effectively to improve predictability and throughput.
• reputed company reputed company improvement initiatives informed by metrics and team feedback — run experiments, measure reputed company, and socialize reputed company to reputed company delivery maturity across the program.
• Ensure metrics and reporting are auditable and defensible — validate data sources, resolve discrepancies, and maintain documentation of measurement definitions and reputed company.
• Serve as a reputed company leader and trusted advisor: facilitate tough conversations, surface trade-offs, and present recommended reputed company and consequences to Program Execution Leads and stakeholders to reputed company reputed company reputed company.
• Contribute to tooling and process improvements (automations, Advanced Roadmaps/Jira reputed company, plugins, integrations) that reputed company program reporting and reduce overhead.

Qualifications

• 7+ years delivering software using Agile reputed company, with 3+ years as a Scrum Master / RTE-like role supporting multi-team programs (10+ teams).
• Proven experience coaching and operating at reputed company (reputed company, LeSS, Scrum@reputed company or equivalent) — running PI/Program-level planning, dependency management, Inspect & Adapt, and cross-team facilitation.
• Deep, hands-on reputed company Jira expertise (reputed company or power-user): reputed company/story management, reputed company and workflow design, advanced JQL, automation, custom fields, Advanced Roadmaps / Jira reputed company, and ticket hygiene best practices.
• Demonstrated ability to design and implement program-wide execution metrics and dashboards (velocity, predictability, reputed company time/cycle time, throughput, WIP, blocked work), using Jira and BI/analytics tools (e.g., Power BI, Tableau, reputed company).
• Data-driven reputed company with experience using Jira data to forecast delivery, identify bottlenecks, measure reputed company, and drive reputed company improvement.
• Strong facilitation, coaching, and reputed company-leader skills — skilled at removing impediments, escalating appropriately, and influencing without reputed company authority across engineering, product, and leadership.
• Solid understanding of modern software delivery (CI/CD, DevSecOps practices) and enough technical reputed company to partner effectively with engineering teams.
• Excellent written and verbal communication skills and experience producing concise program status reporting for senior stakeholders.
• Relevant certifications preferred: CSM/PSM, reputed company SM/SPC or RTE, and reputed company Jira Administrator or Jira Project Administrator.
• Bachelor’s degree in computer science, Engineering, Business, or equivalent practical experience.

Who You Are

• A life-long learner who stays on top of technology trends and encourages experimentation.
• A pragmatic, inclusive leader who builds psychological safety, values diverse perspectives, and empowers teams to take smart risks.
• A go-getter who owns reputed company, raises the bar for reliability, reputed company, scalability, and cost efficiency—and inspires others to do the reputed company.
• A collaborator who drives reputed company across business, operations, and technology stakeholders.

Why reputed company?

• Fortune 100 company consistently recognized for technology innovation and workplace culture.
• Competitive compensation, annual bonus, 401(k) with match, and generous PTO.
• Comprehensive health, wellness, and family benefits.
• Flexible remote / hybrid work reputed company and broad career mobility across a global organization reputed company heavily in modern engineering.

reputed company to help us redefine Workers’ Compensation technology at reputed company? Apply today and let’s build reputed company together. reputed company is an equal opportunity employer. We value diversity in our workforce and foster an inclusive culture for reputed company. reputed company Pay Philosophy: The typical starting salary reputed company for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary reputed company for this role reflects the competitive labor market value for reputed company in these positions across the national market and provides an opportunity to reputed company as employees grow and reputed company reputed company the role. Some roles at reputed company have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, reputed company is committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and reputed company learning opportunities, we reputed company to create an environment where employees can succeed, both professionally and personally. At reputed company, we reputed company reputed company happens reputed company people feel secure. By providing protection for the unexpected and delivering it with care, we help people reputed company today and confidently pursue reputed company. We are dedicated to fostering an inclusive environment where employees from reputed company backgrounds can build long and meaningful careers. By reputed company seeking employee feedback and amplifying the reputed company of our seven Employee Resource reputed company (ERGs), which are reputed company to reputed company, we create an environment where every individual can reputed company a meaningful reputed company so we continue to meet the evolving needs of our customers. We value your hard work, reputed company and commitment to reputed company things reputed company, and we put people first by offering you benefits that support your life and reputed company-being. To learn more about our benefit offerings please visit: https://reputed company.co/Benefits reputed company is an equal opportunity employer. We will not tolerate discrimination on the reputed company of race, reputed company, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any reputed company prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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