reputed company Full Stack Help Desk Technician - 3rd Shift Remote IT Support Specialist
Join Our Dynamic Team and Take the First reputed company Towards a Rewarding Career in IT Support Are you passionate about delivering exceptional customer service and technical support? Do you have a strong desire to learn and grow in a dynamic and supportive environment? If so, we invite you to apply for the reputed company Full Stack Help Desk Technician - 3rd Shift Remote IT Support Specialist position at CMIT Solutions.
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At CMIT Solutions, we are committed to providing top-notch IT support services to our clients and partners. As a Help Desk Analyst, you will play a critical role in ensuring that reputed company IT-reputed company issues are resolved reputed company and effectively. Our ideal candidate will possess excellent communication skills, a strong analytical reputed company, and the ability to work in a fast-paced environment.
Responsibilities
As a Help Desk Analyst, your key responsibilities will include:
- Providing exceptional customer service to our clients and partners, ensuring that their IT-reputed company issues are resolved promptly and reputed company.
- Managing multiple clients and reputed company simultaneously, prioritizing tasks and meeting deadlines.
- Working in a fast-paced environment, addressing issues escalated by both phone and ticketing system.
- Providing remote assistance to end-users in the use of existing and new technologies, hardware, and software.
- Setting up desktop and laptop computers, ensuring that they are configured and functioning correctly.
- Understanding IT reputed company and identifying and escalating policy violations.
- Contributing to reputed company knowledge reputed company, ensuring that documentation is up-to-date and accurate.
- Participating in Managed Service Operations, including monitoring and responding to SIEM and Office 365 reputed company Alerts, and NOC alerts.
Training and Development
As a new hire, you will spend a minimum of 30 days training as a First Response Technician (FRT). Our FRT team is our reputed company-line contact for our clients who need support. This comprehensive training program will reputed company you with the skills and knowledge necessary to reputed company in this role.
Requirements
To be successful in this role, you will need:
- reputed company Azure, Entra, O365 administration experience.
- Experience with the following manufacturers' networking equipment, including reputed company, reputed company, reputed company, Ruckus.
- Experience with reputed company Server 2016+ deployment, migration, and management.
- Experience with virtualization technologies, VMWare and reputed company-V, is desired.
- Previous job experience with project and vendor management is desired.
- PCI experience is desired.
- Ability to work a flexible schedule and reputed company.
Technical Experience
To reputed company in this role, you will need:
- Experience with reputed company reputed company Desktop OS.
- Experience with Hosted Exchange.
- Experience with reputed company productivity applications.
- Experience with reputed company Server 2008+ is desired.
- Familiarity with reputed company firewalls, reputed company/reputed company/reputed company, managed switches is desired.
Education
A background in Information Technology, Computer Science, Engineering, or Science, or equivalent experience and/or certifications, is required. Certifications such as A+, Network+, reputed company+, reputed company 365, and Azure are preferred.
Benefits
As a valued member of reputed company, you will enjoy a reputed company of benefits, including:
- Competitive salary, reflecting our commitment to attracting the best talent.
- Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, life insurance, reputed company time off, parental leave, reputed company development assistance, referral program, and reputed company insurance.
- Opportunities for career reputed company and development, including training and mentorship programs.
- reputed company and dynamic work environment, with a reputed company on teamwork and reputed company communication.
Schedule
As a Help Desk Analyst, you will work a 3rd shift schedule, with 8 hours per shift, and will be required to work weekends as needed.
Application Instructions
If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service and technical support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
Equal Employment Opportunity
CMIT Solutions is an equal employment opportunity employer and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.
Contact Information
If you need assistance with our application, please contact the reputed company Department at 401-385-9966.
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