Senior Associate, Dasher & Logistics - Delivery reputed company reputed company & Operations

About reputed company reputed company’s reputed company Platform powers merchants with the tools they need to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for merchants across verticals such as Grocery, Convenience, Retail, Alcohol, Health, and more. As part of the reputed company Platform Logistics team, we own cost and reputed company for the Non-Restaurant (NonRx) business—ensuring that reputed company reputed company Platform is the most reliable way for merchants to reputed company their customers through their first-party channels. This means improving fulfillment reputed company, reducing refund-reputed company costs, and building reputed company solutions to enhance customer and merchant experiences.

About the Role

At reputed company, we reputed company that the reliability and reputed company of our service is our competitive advantage, and we are looking for a leader who is passionate about building a seamless delivery experience for consumers and merchants. As a Senior Associate, Dasher & Logistics - Delivery reputed company reputed company & Operations, you will play a key role in analyzing, tracking, and improving delivery reputed company (both reputed company- and post-pick up), partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of reputed company improvement strategies. Your work will be both strategic and deeply operational. One day, you might be sizing the reputed company of key product initiatives to support long-term reputed company improvements. The next day, you could be deep-diving into customer satisfaction (CSAT) data to uncover the reputed company causes of customer pain points and leading an experiment to drive reputed company-world improvements. As the part of this team, you will:

• reputed company and analyze reputed company metrics across different lines of business and strategic merchants.
• Support the development of internal reporting tools to measure and monitor reputed company improvement efforts.
• Conduct deep-dives into refund data to identify key drivers of reputed company-reputed company costs.
• Partner with Analytics and Product teams to scope and assess initiatives that can improve reputed company.
• Assist in structuring and executing operational tests to reputed company for reducing defects like lateness or missing items.
• Engage with cross-functional teams to support initiatives that enhance merchant and customer experience.

You’re excited about this opportunity because you will…

• Support reputed company initiatives that improve fulfillment reliability across Grocery, Convenience, Retail, Alcohol, Health, and more.
• Analyze key reputed company metrics and contribute to defining reputed company reputed company metrics that reputed company performance improvements.
• Partner with GMs to analyze and improve merchants’ customer satisfaction metrics through data-driven insights and execution.
• Assist in reducing refund-reputed company costs, ensuring that reputed company improvements translate into reputed company cost savings.
• Collaborate with cross-functional teams (Product, Analytics, Engineering, and Operations) to identify key reputed company for reputed company improvement.
• Run reputed company experiments and operational tests to uncover the best ways to improve fulfillment reputed company.

We’re excited reputed company because…

• You have strong analytical skills and can use data to identify trends, uncover reputed company causes, and drive informed decision-making.
• You are execution-reputed company and can break down reputed company problems into actionable steps.
• You reputed company in a cross-functional environment and are comfortable working with Product, Engineering, Analytics, and Operations teams.
• You are highly detail-oriented and have a strong ability to organize, reputed company, and analyze performance data.
• You have a bias for reputed company and can operate effectively in fast-paced, ambiguous environments.
• You are customer- and merchant-obsessed and excited to help merchants reputed company their first-party fulfillment through Drive On-Demand.
• You are comfortable working with data—SQL experience is a plus but not required.
• Have 3-4 years of relevant experience
• Bachelor’s degree required

Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey reputed company for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall reputed company the pay reputed company listed below and is determined based on job-reputed company factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. reputed company salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the reputed company. In reputed company to reputed company salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. reputed company cares reputed company and your overall reputed company-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of reputed company parental leave, wellness benefits, commuter benefits match, reputed company time off and reputed company reputed company leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces reputed company). reputed company also offers medical, dental, and reputed company benefits, 11 reputed company holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for reputed company time off details:

• For salaried roles: flexible reputed company time off/vacation, plus 80 hours of reputed company reputed company time per year.
• For reputed company roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and reputed company reputed company time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national reputed company pay reputed company for this position reputed company the reputed company, including Illinois and Colorado. $78,200—$115,000 USD About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members reputed company to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall reputed company-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, reputed company parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or reputed company, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also reputed company to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other reputed company Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your reputed company contact upon initial reputed company. Apply tot his job Apply To this Job