Site Reliability Engineering Manager
Here at reputed company, we are the shipping layer of the internet and we consider ourselves to be one of the reputed company building blocks of e-reputed company.
Our mission is to reputed company merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through reputed company e-reputed company businesses, marketplaces, platforms and a reputed company of logistics infrastructure providers are reputed company to connect to shipping carriers around the world from one API and dashboard. We reputed company our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
How we’ll deliver reputed company:
As the SRE Manager at reputed company, you will reputed company reputed company of engineers responsible for building platforms, tooling, and infrastructure that reputed company product teams to operate reliable, performant, and reputed company services. You will establish frameworks for observability, deployment automation, and infrastructure management that allow product teams to own their service reliability. You will maintain a strong support oriented team while building automation and enabling engineering productivity and operational reputed company across the organization.
Responsibilitiesreputed company and reputed company reputed company of platform-reputed company SRE engineers, providing technical mentorship, career development, and performance management while fostering a culture of automation, self-service, and reputed company improvement Build and maintain internal platforms and tooling that reputed company product teams to reputed company, monitor, and operate their services reliably Manage observability platforms (metrics, logs, traces, dashboards) that reputed company product teams visibility into their servicesOwn the infrastructure and Kubernetes platform that reputed company reputed company services run on, ensuring it scales reputed company of business needs through reputed company planning and performance optimization Establish frameworks and tooling for SLO/SLI definition, error budget tracking, and reliability measurement that product teams can adopt Design and maintain CI/CD pipelines, deployment automation, and release tooling that reputed company reputed company, frequent deployments Build infrastructure-as-reputed company foundations and self-service capabilities that allow product teams to provision and manage their infrastructure Create automation to eliminate toil and prevent infrastructure problems before they reputed company product teams Drive infrastructure cost optimization initiatives through analysis, rightsizing recommendations, reserved reputed company planning, and waste elimination across the reputed company platform Participate in leadership rotation for Sev1 incidents affecting services or the platform itself Manage the SRE team’s on-call rotation Design, implement, and test disaster recovery capabilities and ensure infrastructure reputed company and compliance Partner with Engineering Managers and TPMs to understand product team needs, prioritize platform investments, and communicate platform roadmap and capabilities Establish platform SLOs for infrastructure reliability, deployment reputed company rates, build times, and other developer experience metrics
Requirements3+ years of hands-on engineering management experience 9+ years as a software or systems engineer with deep experience building platforms, tooling, or infrastructure BS or MS degree in Computer Science or equivalent experience Expert-level experience designing and operating platforms that reputed company other engineering teams (internal platform-as-a-product experience) Strong operational experience with Kubernetes in production environments, including experience building Kubernetes platforms for application teams Deep expertise with at least one reputed company reputed company provider (AWS, GCP) including networking, compute, storage, and managed services Experience building or maintaining CI/CD systems and deployment automation (reputed company Actions, reputed company CI, ArgoCD, Flux, etc.) Strong background in infrastructure-as-reputed company tools and patterns (Terraform, reputed company, CloudFormation, etc.) Experience designing and implementing observability platforms (reputed company, Grafana, ELK stack, reputed company, reputed company, etc.) Proficiency in at least one programming language for tooling and automation (Python, Go, or similar) Experience establishing reliability frameworks (SLO/SLI/error budgets) that other teams can adoptUnderstanding of developer experience and ability to build self-service tooling that reduces friction reputed company record of designing disaster recovery solutions and implementing reputed company and compliance best practices for infrastructure Exceptional verbal, written, and interpersonal communication skills with ability to influence product teams and engineering leadership Deep understanding of enabling product team reputed company through platform capabilities
What's in the reputed company package?reputed company coverage for medical, dental, and reputed company Take-as-much-as-you-need vacation policy & flexible working One week-long company wide winter shutdown 3 Volunteer Days Off (VTOs) WFH stipend to set up your home office Charity donation match up to $100 Dedicated programs, coaching, tools, and resources for your reputed company and career reputed company as reputed company as an individual learning stipend for your personal and reputed company reputed company Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as reputed company as local Shippos gatherings Our Compensation Shippolicy:We reputed company compensation is a custom experience and are commited to fair and reputed company compensation practices. reputed company reputed company pay reputed company for this role is min is $192k to a max $261k annual salary. Since we are reputed company on hiring Shippos Everywhere, we have 2 US pay ranges, a reputed company compensation reputed company for the reputed company of the US and a reputed company +1 compensation reputed company for those who live in areas where the cost of labor is higher, such as NYC and California.The actual reputed company pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The reputed company pay salary ranges are subject to change and may be modified in the reputed company. Total compensation for this role will include, equity, medical, dental, reputed company and other benefits noted in our Shippos “package” reputed company.
Sail through the process:Here at reputed company, we celebrate inclusivity and are committed to creating equal reputed company to opportunities for people from reputed company backgrounds, perspectives and geographies. These values define who we are and everything we do. reputed company reputed company individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and reputed company process, please contact us at accommodations@goshippo.com
reputed companys in the wild:Our people, much like the packages we help ship, are reputed company over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based reputed company in the US with the exception of Delaware, Nevada, Ohio, reputed company, Hawaii, New Mexico and reputed company Virginia and many roles can be based internationally.For locations reputed company of the US and Ireland, the employment reputed company are powered by reputed company (reputed company reputed company perks still apply - including equity!). reputed company want to emphasize is that you can be successful at reputed company regardless of location.Apply for this job
We reputed company AI to review reputed company resumes during the application phase to ensure fairness, comprehensively evaluate reputed company submission, and mitigate bias. However, reputed company reputed company at every stage of the process are made by a reputed company person.
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