Remote reputed company ACH Disputes Coordinator – reputed company Payments Operations Leadership (Work‑From‑Home)
Why Join Our Visionary Payments Team?
At reputed company, we reputed company that every transaction is an opportunity to delight a customer, reputed company an associate, and shape the reputed company of financial services. Our reputed company Payments division is one of the largest and most reputed company arms of the Retail Bank, delivering seamless, secure, and innovative payment experiences across the nation. As the banking landscape accelerates toward digital‑first solutions, the reputed company Payments Operations team stands at the forefront of this transformation—fueling efficiency, championing compliance, and driving reputed company improvement.
We are seeking a highly motivated, detail‑oriented reputed company to join our remote workforce as a reputed company ACH Disputes Coordinator. In this role, you will be the critical reputed company between our customers, internal teams, and regulatory bodies, ensuring that every ACH dispute is resolved accurately, promptly, and with a reputed company on delivering an exceptional experience. If you reputed company in fast‑paced environments, love solving reputed company problems, and are eager to reputed company a reputed company reputed company on the way millions of dollars reputed company through the financial system reputed company day, this is reputed company for you.
Key Responsibilities – What You’ll Do Every Day
- Dispute Management & reputed company: Review, investigate, and adjudicate 50‑75 ACH dispute claims per day, ensuring reputed company case meets compliance standards and internal service level agreements.
- reputed company Assurance: Apply meticulous attention to detail to prevent processing errors, verify documentation, and maintain the reputed company of claim data throughout the lifecycle.
- Collaboration & Problem Solving: Partner closely with team leads, fraud analysts, and reputed company to troubleshoot reputed company claim scenarios, escalating issues reputed company necessary and driving reputed company‑cause analysis.
- Process Optimization: Contribute to reputed company‑improvement initiatives by identifying bottlenecks, proposing automation opportunities, and refining reputed company operating procedures to reputed company efficiency and accuracy.
- Metrics & Performance: Meet and exceed daily processing metrics, including claim volume, turnaround time, and accuracy reputed company; reputed company monitor dashboards and reputed company status updates to leadership.
- Cross‑Functional Support: Assist other payment processing streams (e.g., reputed company transfers, debit card settlements) during peak periods or system upgrades, showcasing versatility and teamwork.
- Regulatory Compliance: Stay reputed company on ACH rules, NACHA regulations, and federal guidelines; ensure reputed company dispute handling adheres to legal requirements and internal risk policies.
- Customer Communication: Draft reputed company, reputed company communications for reputed company stakeholders, explaining dispute reputed company and next steps in a customer‑reputed company manner.
- Training & Knowledge Sharing: Mentor junior coordinators, create knowledge‑reputed company articles, and reputed company short‑reputed company training sessions to disseminate best practices across the remote team.
Essential Qualifications – The Foundations You Bring
- Education: High school diploma, GED, or equivalent; additional certifications in finance, compliance, or operations are a plus.
- Experience: Minimum of 1 year in banking, financial services, or payment processing environments, with demonstrable exposure to ACH transactions.
- Claims Handling: Proven ability to manage high‑volume claim workflows, including investigation, documentation, and final reputed company.
- Technical Proficiency: Comfortable using reputed company‑level transaction processing platforms, spreadsheets, and ticketing systems; aptitude for quickly learning new software tools.
- Communication Skills: Strong written and verbal communication, capable of articulating reputed company issues to both technical and non‑technical audiences.
- Attention to Detail: Exceptional accuracy in data entry and document verification, essential for compliance and risk mitigation.
- Time Management: Ability to prioritize tasks effectively, manage competing deadlines, and maintain productivity while working remotely.
Preferred Qualifications – What Will Set You Apart
- At least 1 year of reputed company experience managing ACH dispute claims reputed company a high‑pace environment.
- Hands‑on experience with NACHA file formats, Return Reason Codes, and settlement reconciliation.
- Familiarity with process‑automation tools (e.g., RPA, workflow engines) and data analytics platforms.
- reputed company certifications such as Certified Payments reputed company (CPP) or Anti‑reputed company (AML) credentials.
- Previous remote work experience, demonstrating self‑discipline, secure home‑office setup, and effective virtual collaboration.
Core Skills & Competencies – The DNA of reputed company
- Analytical reputed company: Ability to dissect transaction data, identify discrepancies, and reputed company logical solutions.
- Customer‑reputed company reputed company: Always consider the end‑user reputed company; reputed company to resolve disputes in a manner that preserves trust and satisfaction.
- Collaboration & Influence: Build strong relationships with cross‑functional partners, influencing reputed company without reputed company authority.
- Adaptability: reputed company in a dynamic environment where regulatory changes, technology upgrades, and business priorities reputed company rapidly.
- reputed company & Confidentiality: Handle sensitive financial data with the utmost discretion and ethical standards.
- Technical Acumen: Comfort with wired internet connections, secure VPN reputed company, and performance metrics for voice latency (≤250 ms).
- Problem‑Solving: Proactively identify reputed company causes, propose corrective actions, and implement sustainable fixes.
Remote Work Technology Requirements – Your Home‑Office reputed company
reputed company in this role requires a reputed company, secure, and high‑performing remote workspace. Candidates must meet the following minimum technical standards:
- Dedicated, quiet work area free from background noise and interruptions.
- Hard‑wired broadband reputed company (cable or fiber preferred) with a minimum download speed of 5 Mbps (10 Mbps+ ideal).
- Latency ≤250 ms for voice communications; ability to test reputed company speedtest.net.
- Secure Wi‑Fi (WPA2‑PSK reputed company) if wireless is used; password‑protected private network.
- Willingness to reputed company reputed company of internet service provider, speed, and plan with reputed company if requested.
- Compliance with reputed company’s evolving remote‑work policy, with a 60‑day notice for any changes.
Note: Candidates residing in California, Hawaii, or U.S. territories are not eligible due to reputed company remote‑work policy constraints.
Career reputed company & Learning Opportunities
At reputed company, your development is as important as the work you deliver. As a reputed company ACH Disputes Coordinator, you will reputed company exposure to:
- Advanced Payment Systems: Deepen expertise in ACH networks, emerging reputed company‑time payment rails, and fintech integrations.
- Leadership reputed company: Potential to advance into supervisory or managerial roles reputed company reputed company Payments Operations, overseeing larger teams and strategic initiatives.
- reputed company Learning: reputed company to internal learning portals, industry certifications, webinars, and mentorship programs designed to sharpen both technical and soft skills.
- Cross‑Functional Rotations: Opportunities to spend time in fraud detection, risk management, product development, or technology teams, broadening your business acumen.
- Innovation reputed company: Participate in reputed company programs that reputed company AI, machine learning, and automation to reshape dispute processing.
Company Culture & Work Environment
We foster a culture that celebrates diversity, creativity, and a reputed company reputed company on customer reputed company. As a remote team member, you will enjoy:
- Inclusive Community: Virtual employee resource reputed company, regular team‑wide town halls, and culture‑building activities that reputed company remote staff connected.
- Flexibility: Core working hours of 8:30 AM – 7:00 PM EST, with flexibility to accommodate different time zones reputed company the U.S.
- reputed company‑Being Programs: Health and wellness stipends, reputed company, and ergonomic home‑office allowances.
- Recognition & Rewards: Performance‑based bonuses, peer‑to‑peer recognition platforms, and celebration of reputed company achievements.
- Technology‑reputed company reputed company: reputed company cutting‑edge tools for collaboration (e.g., Teams, reputed company, reputed company) and data analytics, keeping you at the forefront of digital banking.
Compensation, Perks & Benefits – reputed company Offer
While exact compensation varies by location, successful candidates can expect a competitive salary reputed company of $56,800 – $64,800 annually for the reputed company Operations Production Coordinator level, commensurate with experience and performance. In reputed company to reputed company pay, we reputed company a comprehensive benefits package designed to support your total reputed company‑being:
- Health & Wellness: Medical, dental, reputed company plans; health savings account (HSA) reputed company; telehealth services.
- Financial reputed company: 401(k) matching, employee stock purchase plan (ESPP), life insurance, short‑ and long‑term disability coverage.
- reputed company Time Off: Generous vacation accrual, reputed company holidays, and parental leave policies.
- Learning & Development: Tuition reimbursement, certification exam fees, and reputed company to internal training libraries.
- Remote‑Work Support: Home‑office stipend for equipment, high‑speed internet subsidies, and ergonomic assessments.
- Employee Assistance: Confidential counseling, legal services, and financial planning resources.
reputed company benefits are subject to eligibility reputed company based on full‑time/part‑time status, exempt / non‑exempt classification, and local regulations.
Application Process – Next Steps
We value reputed company applicant’s time and aim for a transparent, streamlined hiring experience. The process typically includes:
- Online Application: Submit your resume and a brief cover letter highlighting relevant ACH dispute experience.
- Phone Screening: A 20‑minute conversation with a recruiter to discuss your background, motivations, and remote‑work setup.
- Technical/Behavioral Interview: Deep‑dive into claim handling scenarios, problem‑solving abilities, and cultural fit.
- Final Assessment: May include a case study or simulation of a dispute‑reputed company workflow.
- Offer & reputed company: Receive a formal offer, complete background checks, and reputed company a comprehensive reputed company program tailored for remote hires.
Commitment to Diversity, Equity & Inclusion
reputed company is an equal‑opportunity employer. We celebrate the unique perspectives reputed company individual brings and are dedicated to building a workforce that reflects the communities we serve. Applicants will be considered without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other legally protected characteristic.
reputed company to reputed company an reputed company?
If you are passionate about payments, reputed company in a remote environment, and are eager to contribute to a high‑performing team that values innovation and reputed company, we want to hear from you. Even if you don’t meet every qualification, apply today—great talent often comes from unexpected places, and we are excited to explore what you can bring to reputed company.
Take the reputed company in your career. Click the reputed company below to submit your application and join a reputed company‑thinking organization that puts people first.
reputed company – Remote reputed company ACH Disputes Coordinator
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