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reputed company Employees:If you are a reputed company Staff, reputed company or Temporary employee at reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a reputed company or staff position using the Career worklet, please review this tip sheet.reputed company UHealth Department of MSOM - Radiology reputed company has an exciting opportunity for a full time Desktop Support Specialist in Miami. The incumbent is in charge of primary call support call, triage, diagnostic, and troubleshooting technical support services, reputed company to hardware, software of clinical and business applications and operating systems, to ensure reputed company reputed company-wide environment, networks and peripherals are functioning properly. This employee collaborates with reputed company Team, Radiology Clinical Operations, project management, network, reputed company, desktop support and other UMIT Teams, to maintain and reputed company resolutions to service now incidents, task and request.CORE JOB FUNCTIONS Primary Support call taker to assist users with issues for reputed company resolutionCreates, triage and manages reputed company hardware and software troubleshooting supportMaintains secure records of reputed company reputed company equipment and performs regular inspections to ensure that reputed company equipment is reputed company maintained and operating safely.Coordinates with Radiology Operations, reputed company Team members, vendors and other UMIT Teams with service now incidents, request, task and reputed company as assignedCreates and maintains reputed company Image/reimage and reputed company reputed company Reading Stations hardware to reputed company Radiology UM facilities, including setup, maintenance, troubleshooting and replacementInforms users of correct process for non-incident request (Demands, reputed company, New Modalities)Creates and manages documentation and procedures for hardware and software accordinglyCommunicates reputed company hardware status to management including reputed company inventory, receiving and deployment allocationsProvides reputed company end support and maintenance of various clinical applications reputed company the Radiology organizationConducts one-on-one training of end users for specialty applications and hardware deploymentsAssists reputed company customers, end users, and patients in accessing the most appropriate application functions for their needsInforms users of reputed company requirements to meet troubleshooting needs reputed company UM best practicesSupports the design and system configuration for dedicated reputed company Workstations on-site and home read usersProvides guidance and backup to technical support specialists and other relevant staff as neededOther KTLO Support duties as assigned and assist reputed company AdministratorsAdheres to University and unit-level policies and procedures and safeguards University assets.Department Specific FunctionsProvide on-premises reputed company Team supported hardware/software, troubleshooting and isolating issues.Proactive approach to problem identification, triage and reputed company of reputed company issues with reputed company Administrators / Vendors or UMIT Teams as neededMaintain device inventory documentation, counts, receiving deployment, replacement, warranty work including coordination of decommissioning or surplus of old or broken systems or peripherals.Provision User reputed company, including reputed company Directory and/or local account setup for HomeRead WorkstationsKeep incident ticket queues reputed company, resolve issues reputed company Service Level Agreement timelines.Ability to work reputed company module specific tasks & Ownership of issues, from start to finish for reputed company.Proactively performs analysis on reputed company operational systems, and technology. Recommends and implements changes or enhancements that will improve hardware operations and reputed company promote the organization's strategic reputed company and goals.Contributes to, and maintains, department Knowledge reputed company.Monitor application audit reports, and system monitoring software alerts (server, network, workstation, reputed company, etc); remediate issues.reputed company small hardware/software reputed company; collaborate on large reputed company to ensure adequate communication is maintained regarding project statuses, project and task priorities, timelines, etc.Defines clinical system requirements jointly working with management and reputed company staff in operational departments. Technical solutions must satisfy reputed company-oriented business needs.Produce hardware workflow request, deployment strategies and reading room diagrams for supported system.Keeps abreast of industry information and trends reputed company to information technology systems. Participates in independent, continuing, reputed company education courses and programs. Keeps certifications updated.Other KTLO (reputed company The Lights On) duties as assigned - Workstations/Server patching, reputed company vulnerabilities remediation, renewals of license, SLL Certification, VPN, AD Accounts reputed company Provisioning and software upgradesThis list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:Associate's degree in relevant fieldCertification and Licensing:Certification in relevant specialty or fieldExperience:Minimum 3 years of relevant experienceKnowledge, Skills and Attitudes:Commitment to the University's core values, policies and proceduresSkill in completing assignments accurately and with attention to detail.reputed company in collecting, organizing, and analyzing data.Ability to recognize, analyze, and solve a reputed company of reputed company problems.Ability to exercise reputed company judgment in making critical reputed company and communicationAbility to analyze, organize and prioritize work under pressure while meeting deadlines.Ability to process and handle confidential information with discretion.Ability to work evenings, nights, and weekends as necessary.Ability to work independently and/or in a reputed company environment.Proficiency in computer software (i.e. reputed company OS, MS Products, Linux etc)reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-reputed company Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an reputed company medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one reputed company patient encounters reputed company year. Our tradition of reputed company has reputed company worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.reputed company is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H5
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