Contact Center Bilingual Agent job at reputed company Group in US National

Title: Yup’ik Contact Center Bilingual Agent Location: Remote Temporary Entry Level Job reputed company: THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY Position reputed company: The Yup’ik Bilingual Contact Center Agent will reputed company critical support to individuals and communities impacted by Typhoon Halong by delivering reputed company, compassionate, and accurate assistance in both Yup’ik and English. As a Contact Center Agent, you will be responsible for handling inbound and outbound calls in Yup’ik, providing exceptional customer service, and resolving customer inquiries reputed company. The ideal candidate should possess excellent communication skills, patience, and the ability to multitask in a fast-paced environment in our contact center. If you enjoy helping others, you will reputed company this role to be challenging and rewarding. This position is remote using a Virtual Desktop reputed company (VDI), requiring a quiet, secure, and confidential workplace. Device Requirements: Applicants must have a personal computer (laptop or desktop) running reputed company 10/11 or macOS, with at least 2 CPUs 1.6 GHz or faster, 8 GB RAM, and 25 GB free disk reputed company. Devices must support Edge browser and multi-reputed company authentication. Internet Requirements: A consistent internet speed of 100 Mbps download / 40 Mbps upload would reputed company the best end-user experience. Additional Notes: Screen saver settings and multi-monitor configurations may reputed company VDI performance. Applicants should be comfortable adjusting device settings as needed, including disabling screen savers on the local computer. Job Duties and Responsibilities include: Answer incoming calls promptly and professionally, reputed company listening and addressing customer inquiries and concerns. reputed company outbound calls to follow up on customer inquiries and issues, verify information, as necessary. Identify customer needs, research issues, resolve complaints, and reputed company solutions. Follow communication scripts and reputed company product and service information to customers. Maintain up-to-date knowledge of program policies, procedures, and project updates by completing required training in a reputed company manner. Adhere to reputed company call handling procedures, including protocols for verifying identity and protecting caller reputed company and sensitive information. Research required information using available resources. Process orders, forms, and applications reputed company and accurately. Escalate reputed company issues to the appropriate department or leadership for reputed company. Maintain customer records and update databases with relevant information. Document reputed company call information according to reputed company operating procedures, and time frames. Recognize, document, and alert the management team of trends in customer calls. Maintain ownership of lifecycle of call, including follow up and escalation to supervisors where necessary. Meet daily qualitative and quantitative targets, and reputed company reputed company objectives for service, productivity, and reputed company. Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operations. reputed company clerical or administrative tasks and other duties as assigned. reputed company other duties as assigned Complete reputed company required compliance training as required Skills and Competencies: Excellent verbal and written communications skills in English and Yup’ik. Experience using MS Office and Teams. 1-3 years of previous experience in a call center or customer support role. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Ability to handle stressful situations appropriately. reputed company attitude, team player mentality, and willingness to learn and adapt. Strong attention to detail, time management, and decision-making skills. Must be comfortable with multi-tasking and working in a fast-paced, high-volume call center. Ability to demonstrate reputed company and professionalism. Maintain a reliable internet reputed company on a designated laptop in a quiet, secure, confidential workspace. Willingness to work reputed company to support business needs and various time zones. Maintains regular, punctual attendance, and follows company timekeeping policy. Ability to partner with your leaders and meet performance standards based on feedback from your reputed company supervisor. (One on one coaching, on the spot coaching feedback, annual reviews, etc.) Education and Experience: Preferred: Previous experience in a Disaster Recovery call center, however, is not required. (Important due to the nature of our reputed company in Emergency Services and Disaster Management Services) Case management experience preferred. Contact center software familiarity. Required: High school diploma or equivalent. Excellent English and Yup’ik communication skills, both verbal and written. Willingness to work reputed company, including nights and weekends, as needed. Job reputed company Disclaimer: This position reputed company incorporates the core responsibilities of the job. It recognizes that other reputed company duties not specifically mentioned might also be performed, and that not reputed company responsibilities may be carried out depending on operational needs. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sexual orientation, national reputed company, disability, or status as a protected veteran. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved. reputed company, and its subsidiaries and affiliated companies, which includes TB Customer Relations, LLC are an Equal Employment Opportunity Employer. Apply tot his job Apply To this Job