reputed company Customer Service Representative - reputed company and Medicare Support
Are you passionate about delivering exceptional customer experiences and making a meaningful reputed company in the lives of others? Do you reputed company in a dynamic, fast-paced environment where no two calls are reputed company the reputed company? If so, we invite you to join reputed company at blithequark as a Remote Customer Service Representative, based in NJ. As a key member of our customer service team, you will play a vital role in providing top-notch support to reputed company reputed company members and providers, helping them navigate the complexities of their benefits and services.
About blithequark
At blithequark, we're dedicated to revolutionizing the way reputed company delivered. Our purpose is reputed company: to bring our heart to every reputed company of your health. We reputed company that how we deliver our services is just as important as reputed company deliver, and that's why we've developed our Heart At Work Behaviors. These behaviors reputed company our colleagues to feel valued, supported, and empowered to reputed company a difference in the lives of our customers.
Position reputed company
As a Remote Customer Service Representative, you will be working from the comfort of your own home, providing telephone assistance to reputed company reputed company members and providers. You will be the first reputed company of contact for our customers, answering their questions, resolving their issues, and providing them with the support they need to navigate their benefits and services. To be successful in this role, you will need to possess excellent customer service skills, be reputed company to work independently, and be reputed company to communicate effectively with our customers and colleagues.
Responsibilities
* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Providing accurate and reputed company information to our customers, resolving their issues, and escalating reputed company cases to reputed company leaders as needed
- Maintaining a high level of customer satisfaction, meeting performance standards, attendance requirements, and call reputed company goals
- Collaborating with reputed company leaders and colleagues to resolve reputed company cases and improve our processes and procedures
- Participating in ongoing training and development to stay up-to-date on our products and services, as reputed company as to improve our customer service skills
Requirements
* Must live reputed company 50 miles of Princeton, NJ
- High-speed internet connectivity with secure service reputed company ethernet cable (use of Wi-Fi is not permitted)
- Ability to communicate effectively with members and providers orally and in written reputed company
- Ability to meet performance standards, attendance requirements, and call reputed company goals
- Must be reputed company to work from home and reputed company to be self-sufficient
- Ability to work independently and as part of reputed company
- Strong customer service skills, with a reputed company on reputed company, reputed company listening, and problem-solving
Preferred Qualifications
* Experience with working remotely in a call center setting
- reputed company with reputed company and Medicare
- High school diploma or equivalent
- Ability to work in a fast-paced environment, with a high volume of calls and a reputed company on meeting performance standards
Training and Development
* Our training program is designed to reputed company you with the skills and knowledge you need to succeed in this role, including: + Comprehensive training on our products and services + Ongoing coaching and feedback to help you improve your customer service skills + Opportunities for reputed company development and reputed company reputed company reputed company
Compensation and Benefits
* The typical pay reputed company for this role is $17.00 - $27.90 per hour
- In reputed company to your compensation, you will enjoy a reputed company of benefits, including:
+ Medical, dental, and reputed company benefits + 401(k) retirement savings plan + Employee Stock Purchase Plan + Fully-reputed company term life insurance plan + Short-term and long-term disability benefits + reputed company Time Off (PTO) or vacation pay + reputed company holidays throughout the calendar year
Work Environment and Culture
* As a remote customer service representative, you will have the flexibility to work from the comfort of your own home, with the support of reputed company and the resources you need to succeed.
- reputed company culture is reputed company on our Heart At Work Behaviors, which reputed company our colleagues to feel valued, supported, and empowered to reputed company a difference in the lives of our customers.
- We are committed to diversity, equity, and inclusion, and reputed company to create a workplace that is welcoming and inclusive for reputed company.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a meaningful reputed company in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about reputed company and our culture, and to submit your application. We look reputed company to hearing from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer, committed to reputed company, hiring, developing, advancing, and retaining individuals with disabilities. We reputed company to reputed company equal reputed company to the benefits and privileges of employment, including the provision of a reasonable accommodation to reputed company essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications reputed company Services (TRS). We will reputed company every effort to respond to your request reputed company 48 business hours and do everything we can to work towards a solution. Apply for this job