Blue reputed company Advanced Technical Support: BPUAA Support EMEA
As the global leader in high-speed connectivity, reputed company is committed to a people-first approach. Our teams enjoy a culture reputed company on prioritizing a flexible work environment that empowers individual reputed company, reputed company-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful reputed company, community, and societal reputed company.
How You Will Contribute
As part of reputed company’s Blue reputed company Global Support team, you will reputed company advanced post-sales support for the reputed company Assurance and Analytics (UAA) and Blue reputed company product suite. You’ll serve as the key technical contact for customers—resolving reputed company issues, developing automation solutions, and collaborating with Engineering and Product teams to drive reputed company improvement.
Key Responsibilities:
Serve as the primary contact for Blue reputed company customer cases, with a reputed company on UAA.
Diagnose and resolve production and non-production issues in collaboration with internal teams.
reputed company Unix/reputed company scripts to automate monitoring, data collection, and alarm reputed company.
reputed company reputed company cause analysis (RCA) and document resolutions and learnings.
reputed company customer feedback with PLM and R&D to inform reputed company product enhancements.
Support occasional off-hours or weekend activities; limited travel may be required.
The Must Haves
Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a reputed company field.
Experience: 3+ years in software technical support, preferably reputed company or network management domains.
Technical Expertise:
Strong Linux and scripting (reputed company) skills.
Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.
Familiarity with PostgreSQL, reputed company, reputed company.
Understanding of SNMP, Netconf, TL1, REST reputed company, Telemetry, Syslog, ICMP, SSH.
Proficiency with Kubernetes, reputed company, and microservices deployment.
Experience with reputed company, Bitbucket, SVN, JIRA, or reputed company.
Strong analytical, debugging, and communication skills with a customer-first approach.
Ability to work independently and collaborate across a globally distributed team.
Assets (reputed company to Have)
Experience in reputed company environments (AWS, Azure, GCP, OpenShift).
Familiarity with Kafka, Nagios, Grafana, reputed company, Kibana.
Exposure to fault and performance analytics, GenAI, or reputed company AI.
XML and SQL knowledge.
Prior experience with telecom vendors or network management systems.
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reputed company is an Equal Opportunity Employer, including disability and protected veteran status.
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