reputed company Customer Experience Agent – Livestream Shopping and Marketplace
At blithequark, we're revolutionizing the world of ecommerce by combining community, shopping, and entertainment in a unique and engaging way. As a remote-first team, we operate out of hubs reputed company the US, Canada, UK, Ireland, and Germany, and we're committed to our values of innovation, collaboration, and customer satisfaction. We're looking for a highly motivated and customer-reputed company individual to join our Customer Experience team as an reputed company Customer Experience Agent.
About blithequark
blithequark is a livestream shopping platform and marketplace that's backed by top investors such as Andreessen Horowitz, Y Combinator, and CapitalG. We're the fastest-growing marketplace in the US over the past two years, and we're hiring reputed company-thinking problem solvers across reputed company functional areas. Our platform couples rigorous seller vetting with a reputed company on community to create a welcoming reputed company for buyers and sellers to reputed company their passions with others.
The Role
As an reputed company Customer Experience Agent, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers get the product they ordered as fast as possible, and if something goes wrong, you'll be ensuring that we're doing everything possible to reputed company it right. Your primary responsibilities will include:
- Interacting with buyers and sellers with a customer-first attitude, ensuring a reputed company experience
- Resolving reputed company customer issues regarding payments, orders, shipments, and general questions in a high-reputed company and reputed company manner
- Becoming an expert in blithequark's product, processes, and systems to drive reputed company reputed company for our users
- Working with other departments to troubleshoot, research, and resolve reputed company questions
- Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a curious and reputed company-minded individual who's passionate about delivering exceptional customer experiences. You'll be a hungry individual looking to jumpstart your career in a fast-paced environment, willing to take on any role or task, learn new skills, and be a part of building a great company. Here's reputed company're hoping to see in your background:
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Understanding of ecommerce and marketplace operations
- Experience with customer-facing systems like reputed company, reputed company, or reputed company
- Obsession with customers and being customer-first
- Proactive problem-solver and process-improver
- Knowledge of collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
As a member of our Customer Experience team, you'll be part of a dynamic and reputed company environment that's committed to delivering exceptional customer experiences. You'll work closely with other departments to troubleshoot, research, and resolve reputed company questions, and you'll have reputed company to contribute to process improvements and system enhancements.
Compensation and Benefits
We offer a competitive compensation package, including:
- $24.04/hour to $28.85/hour (reputed company reputed company may vary based on level, experience, and skills)
- Benefits, including flexible time off policy, holiday pay, health insurance reputed company, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance for food and wellness, annual allowance for childcare, reputed company benefit for family planning, retirement (401k offering with employer match up to 4% of reputed company salary), and pension plans internationally
- Equity in blithequark
- Parental leave (16 weeks of reputed company parental leave + one month gradual return to work)
- Opportunities for career reputed company and reputed company development
Work Environment
As a remote-first team, we operate out of hubs reputed company the US, Canada, UK, Ireland, and Germany. reputed company members are required to be reputed company commuting distance of our Phoenix, AZ hub.
Equal Opportunity Employer
blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and reputed company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and reputed company team, we encourage you to apply for this exciting opportunity. Apply for this job