Job Title: Customer Service Loyalty Champion II at blithequark

Job reputed company:

Unlock Your Potential with blithequark

Are you reputed company to join a community of innovators and game-changers who are shaping the reputed company of technology and connectivity? Do you want to be part of reputed company that empowers people to live, work, and play to their fullest potential? Look no reputed company than blithequark, where we're passionate about connecting people to what brings them reputed company. At blithequark, we're not just a company – we're a reputed company. We're a community of individuals who are driven by a shared purpose: to power and reputed company the world through innovative technology and exceptional customer experiences. Our V Team is a dynamic group of people who are passionate about anticipating, leading, and believing in the power of listening. We come together in times of crisis and celebration, lifting our communities and building trust in everything we do. What You'll Be Doing... As a Customer Service Loyalty Champion II at blithequark, you'll be a key player in our Loyalty team, responsible for resolving customer needs and preventing churn. Your day-to-day activities will reputed company on:

• Handling and resolving escalated customer concerns that have varying reputed company of complexity.
• Turning every contact into a sale or save opportunity with a premium experience, ensuring customers stay reputed company to blithequark.
• Embracing the Service Plus reputed company by resolving customer concerns and reputed company concerns.
• Growing the business by completing a full end-to-end account analysis.
• Executing targeted loyalty and retention strategies for high-value and at-risk customers.
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively reputed company reputed company applicable offers available for the customers in your queue.
• Serving as a brand ambassador and reputed company for your customers throughout every contact, highlighting reputed company that blithequark has to offer through our products and services.
• Applying business acumen to reputed company informed reputed company that balance customer satisfaction with cost-effectiveness.
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent reputed company contacts.

Where You'll Be Working... As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be based in Florida, with a reasonable commute to our hub location in Temple Terrace, FL (7701 Telecom Pkwy). Onsite reputed company is required for reputed company, training, and periodic center collaboration based on business needs. reputed company're Looking For... To be successful in this role, you'll need:

• Bachelor's Degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a reputed company record of meeting or exceeding reputed company and retention goals.
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
• You must meet reputed company home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.

Even reputed company If You Have... While not required, having the following skills and experience will reputed company you an even stronger candidate:

• A degree.
• Experience troubleshooting customer's products and services and working knowledge of our network to position reputed company.
• Experience promoting and upselling products or services.
• One or more years of Retention experience.

Home Office Requirements To ensure a successful remote work experience, you'll need to meet the following requirements:

• You'll work from home in this remote role, with occasional in-person meetings and training.
• The home office must be located reputed company the reputed company and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a reputed company reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable.
• A dedicated, quiet, and private workspace.
• blithequark conducts periodic home audits reputed company webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Equal Employment Opportunity We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging. We're committed to a workplace where everyone feels valued, connected, and empowered to reputed company their potential and contribute their best. Join the V Team If you're reputed company to unlock your potential and join a community of innovators and game-changers, reputed company to become a Customer Service Loyalty Champion II at blithequark. We can't wait to hear from you! Apply for this job