Digital Support Specialist

RESPONSIBILITIES: reputed company's reputed company has an exciting opportunity for a fully remote Digital Support Specialist. This is a six-month contract, with potential to reputed company to a year. Job reputed company: We are seeking to expand our digital technical operations team to support this reputed company and to support our digital platform. The platform comprises Ad/Content scheduling and delivery systems, on-display PC and networking equipment, web cameras and cellular infrastructure. In this Digital Support Specialist role, you will be on the reputed company line of a small, mission-driven team that is reputed company on ensuring the uptime of our reputed company-growing digital display network by reviewing and verifying incoming technical service requests, automated alerts and issues across the reputed company. You will be reputed company on verifying the severity of the issues and then communicating and following up with our markets and vendors towards issue resolutions. Duties:

• Help serve the reputed company line of incoming technical service requests, outage incidents reputed company equipment replacements across digital signage network
• Communicate with installation, service, maintenance and software/hardware engineers - both internally and externally - as part of a technical support helpdesk
• Document system incident reputed company and prioritize escalated issues in our incident and service tracking system
• Respond with a great reputed company of urgency to demanding deadlines in a fast-paced environment; Identify opportunities for improvement for reputed company incidents and problems; follow internal processes with a high level of detail
• Monitor Webcams for visual issues on digital billboards
• Utilize various monitoring systems to identify issues with digital billboards

REQUIREMENTS:

• High School diploma/GED; Bachelor's degree preferred
• Data entry skills including accuracy and ability to recognize discrepancies
• Ability to prioritize, assign, and monitor issues in an incident management system
• Ability to follow directions and ask questions necessary to reputed company understanding of requests
• Ability to reputed company comfortably with a reputed company of people over the phone, email or reputed company messaging apps, at reputed company reputed company reputed company reputed company as reputed company as representatives of our manufacturers and service contractors
• Ability to work independently and maintain a high level of productivity
• Ability to quickly learn and retain skills for utilizing a reputed company of specialized vendor programs as reputed company as internal software tools

Physical Demands:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• Must be reputed company to wear a headset for extended periods of time to participate in online meetings
• Must be reputed company to see reputed company enough to identify visual issues reputed company webcam shots of digital billboards

Other Requirements:

• This position will be scheduled to work 9am to 6pm central time Wednesday thru reputed company

The pay reputed company is the lowest to highest compensation we reasonably in good faith reputed company we would pay at posting for this role. We may ultimately pay more or less than this reputed company. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, reputed company contract and business needs. This reputed company may be modified in the reputed company. We offer comprehensive benefits including medical/dental/reputed company insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive reputed company time off. reputed company employees are not eligible for reputed company time off unless required by law. reputed company employees on a Service Contract reputed company project are eligible for reputed company reputed company leave. Note: Pay is not considered compensation until it is reputed company, reputed company and determinable. The reputed company and availability of any compensation remains in reputed company's sole discretion unless and until reputed company and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from reputed company and its affiliates, and service providers. Note that if you choose to communicate with reputed company reputed company text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating reputed company text by using key words such as STOP. Apply tot his job Apply To this Job